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提醒会破坏真诚感激的印象。

Reminders undermine impressions of genuine gratitude.

机构信息

University of Chicago Booth School of Business.

出版信息

J Pers Soc Psychol. 2024 Jun;126(6):1084-1102. doi: 10.1037/pspi0000442. Epub 2023 Nov 27.

DOI:10.1037/pspi0000442
PMID:38010756
Abstract

While reminders can help by encouraging prosocial behaviors, we propose that they can also hurt. Across 10 studies, most of which focus on reminders to express gratitude, we find that reminders interfere with impressions of genuine prosociality. Whether people are reminded subtly (Studies 1a and 6-8) or blatantly (Studies 2-5) to express gratitude, the reminder is perceived to put social pressure on the potential thanker, making reminded thankers seem less genuine and less likable than spontaneous thankers. This is true from the perspective of both a third-party observer (Studies 1a and 2-7) and the receiver of thanks (Study 4), regardless of whether the judgments are about hypothetical (Studies 1a, 2-3, and 6-7) or real behavior (Studies 4-5). We find that this phenomenon can have material consequences: Receivers of gratitude expressions allocated a larger proportion of bonus money to a spontaneous thanker compared to a reminded thanker (Study 5). We also find that to overcome the decrement in their perceived genuineness, reminded thankers must engage in costly signaling by thanking more elaborately (Study 7), and reminded thankers spontaneously do this (Study 8). Overall, while reminding people to engage in prosocial actions may encourage laudable behavior (Study 6), our findings suggest that doing so may also undermine the actor's perceived genuineness, leading to material consequences and raising the bar for what is required to signal sincerity. (PsycInfo Database Record (c) 2024 APA, all rights reserved).

摘要

虽然提醒可以通过鼓励亲社会行为来提供帮助,但我们也提出,它们也可能造成伤害。在 10 项研究中,大多数研究都集中在提醒表达感激之情上,我们发现提醒会干扰人们对真正亲社会行为的印象。无论是人们被微妙地(研究 1a 和 6-8)还是明显地(研究 2-5)提醒表达感激之情,这种提醒都会被视为给潜在的感谢者施加社会压力,使被提醒的感谢者看起来不如自发的感谢者真诚和可爱。无论是从第三方观察者(研究 1a 和 2-7)还是感谢者的角度来看(研究 4),这都是如此,无论这些判断是关于假设(研究 1a、2-3 和 6-7)还是真实行为(研究 4-5)。我们发现,这种现象可能会产生实质性的后果:与被提醒的感谢者相比,感谢者会将更多的奖金分配给自发的感谢者(研究 5)。我们还发现,为了克服他们被认为不真诚的程度,被提醒的感谢者必须通过更精心地表达感谢来进行昂贵的信号传递(研究 7),而被提醒的感谢者会自发地这样做(研究 8)。总的来说,虽然提醒人们参与亲社会行为可能会鼓励值得称赞的行为(研究 6),但我们的研究结果表明,这样做也可能会破坏行为者的真诚度,从而导致实质性的后果,并提高人们对真诚所需的信号传递的要求。(PsycInfo 数据库记录(c)2024 APA,保留所有权利)。

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