Florida International University Herbert Wertheim College of Medicine, Miami, Florida
Ann Fam Med. 2023 Nov-Dec;21(6):556-557. doi: 10.1370/afm.3038.
"I'm already in so much pain, I was stuck in the car for hours, and now I have to see a student instead of my doctor?" She scoffs, crosses her arms, and looks away. Trying to understand why she is in so much pain I ask, "Are you happy with the care you're receiving?" She looks at me for the first time and I see her shoulders drop. The response that followed is one I will never forget, and is part of a larger lesson I learned involving the power of open-ended questions and their ability to foster understanding of patients in the context of their life stories. Here, I share patient stories and the 7 words that taught me the gift of genuine curiosity.
“我已经很痛苦了，被困在车里好几个小时，现在还要看一个学生，而不是我的医生？”她嘲笑道，交叉双臂，把目光移开。我试图理解她为什么这么痛苦，于是问：“你对接受的治疗满意吗？”她第一次看着我，我看到她的肩膀垂了下来。接下来的回答是我永远不会忘记的，也是我学到的更大的教训的一部分，涉及开放式问题的力量及其在患者生活故事背景下促进对患者理解的能力。在这里，我分享一些患者的故事和这 7 个字，它们教会了我真正好奇心的礼物。
