Patient education in primary care practice. Tips on planning a workable in-office program.

Patient education is an integral part of primary care practice. Physicians provide most patient education in the office setting. Good communication skills are a prerequisite for establishing a physician-patient partnership, which is key to effective patient education. A formalized plan and use of ancillary personnel should never substitute for the physician's personal communication with the patient. The office environment--including the attitudes of all personnel--sets the tone for and emphasizes the importance of patient education. The use of quality educational materials and the assistance of office personnel and allied health professionals will help the physician provide effective patient education in the office setting. Such education is one component of a quality medical care program for the entire family.