团队合作中的冲突：理解角色与关系。

Conflict in teamwork: understanding roles and relationships.

作者信息

Lowe J I, Herranen M

出版信息

Soc Work Health Care. 1978 Spring;3(3):323-30. doi: 10.1300/J010v03n03_07.

Abstract

Out of the recognition that chronic renal failure has psychological and social as well as medical ramifications, the renal treatment team is composed of different professionals. As these disciplines respond to the psychosocial and medical dimensions, potential for role conflict arises. The paper focuses on this problem as it relates to the responsibilities of the social worker and the nurse clinician. The process is studied from the theoretical framework of role conflict, ambiguity, crisis, and resolution. A model of team development evolved from the study. Findings illustrate ways in which these conflicts can be minimized and clarified to enhance team functioning and improve services delivered to patients and their families.

摘要

鉴于认识到慢性肾衰竭不仅有医学方面的影响，还存在心理和社会方面的影响，肾脏治疗团队由不同专业人员组成。由于这些学科要应对心理社会和医学层面的问题，就产生了角色冲突的可能性。本文重点关注与社会工作者和护士临床医生职责相关的这一问题。从角色冲突、模糊性、危机及解决的理论框架来研究这一过程。研究得出了一个团队发展模型。研究结果说明了如何将这些冲突最小化并加以厘清，以增强团队功能并改善为患者及其家属提供的服务。