Fenwick Ali, Molnar Gabor, Frangos Piper
Hult International Business School, Dubai, United Arab Emirates.
The ATLAS Institute, University of Colorado, Boulder, CO, United States.
Front Artif Intell. 2024 Jan 15;6:1272823. doi: 10.3389/frai.2023.1272823. eCollection 2023.
The functions of human resource management (HRM) have changed radically in the past 20 years due to market and technological forces, becoming more cross-functional and data-driven. In the age of AI, the role of HRM professionals in organizations continues to evolve. Artificial intelligence (AI) is transforming many HRM functions and practices throughout organizations creating system and process efficiencies, performing advanced data analysis, and contributing to the value creation process of the organization. A growing body of evidence highlights the benefits AI brings to the field of HRM. Despite the increased interest in AI-HRM scholarship, focus on human-AI interaction at work and AI-based technologies for HRM is limited and fragmented. Moreover, the lack of human considerations in HRM tech design and deployment can hamper AI digital transformation efforts. This paper provides a contemporary and forward-looking perspective to the strategic and human-centric role HRM plays within organizations as AI becomes more integrated in the workplace. Spanning three distinct phases of AI-HRM integration (technocratic, integrated, and fully-embedded), it examines the technical, human, and ethical challenges at each phase and provides suggestions on how to overcome them using a human-centric approach. Our paper highlights the importance of the evolving role of HRM in the AI-driven organization and provides a roadmap on how to bring humans and machines closer together in the workplace.
在过去20年中，由于市场和技术力量的影响，人力资源管理（HRM）的职能发生了根本性的变化，变得更加跨职能化和数据驱动。在人工智能时代，人力资源管理专业人员在组织中的角色持续演变。人工智能（AI）正在改变整个组织中的许多人力资源管理职能和实践，提高系统和流程效率，进行高级数据分析，并为组织的价值创造过程做出贡献。越来越多的证据凸显了人工智能给人力资源管理领域带来的好处。尽管对人工智能在人力资源管理方面的学术研究兴趣日益浓厚，但对工作中的人机交互以及用于人力资源管理的人工智能技术的关注有限且分散。此外，在人力资源管理技术设计和部署中缺乏对人的考虑可能会阻碍人工智能数字化转型的努力。随着人工智能在工作场所的应用越来越广泛，本文为人力资源管理在组织中所扮演的战略和以人为本的角色提供了一个当代的、前瞻性的视角。本文跨越人工智能与人力资源管理整合的三个不同阶段（技术统治阶段、整合阶段和完全嵌入阶段），审视了每个阶段的技术、人力和伦理挑战，并就如何以以人为本的方法克服这些挑战提出了建议。我们的论文强调了人力资源管理在人工智能驱动的组织中不断演变的角色的重要性，并提供了一份如何在工作场所拉近人与机器距离的路线图。
