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时间是浪费不起的宝贵资源:优化术中监测人员的时间利用,以最大限度地增加内部 IOM 服务提供,并减少对外包服务的支出。

Time is a terrible thing to waste: optimising use of intraoperative monitoring practitioner time towards maximising in-house IOM service provision and reducing spend on external provision.

机构信息

Neurophysiology, Salford Royal Hospital, Northern Care Alliance NHS Foundation Trust, Salford, UK

Department of Primary Care and Public Health & National Institute of Health Research (NIHR) Applied Research Collaboration (ARC) Northwest London, Imperial College London, London, UK.

出版信息

BMJ Open Qual. 2024 Jan 31;13(1):e002492. doi: 10.1136/bmjoq-2023-002492.

Abstract

Intraoperative monitoring (IOM) during orthopaedic and neurosurgical operations informs surgeons about the integrity of patients' central and peripheral nervous systems. It is provided by IOM practitioners (IOMPs), who are usually neurophysiology healthcare scientists. Increasing awareness of the benefits for patient safety and surgical outcomes, along with post-COVID-19 service recovery, has resulted in a material increase in demand for IOM provision nationally, and particularly at Salford Royal Hospital (SRH), which is a regional specialist neurosciences centre.There is a shortage of IOMPs in the UK National Health Service (NHS). At SRH, this is exacerbated by staff capacity shortage, requiring £202 800 of supplementary private provision in 2022.At SRH, IOMPs work in pairs. Our productive time is wasted by delays to surgical starts beyond our control and by paired working for much of a surgery session. This quality improvement (QI) project set out to release productive time by: calling the second IOMP to theatre only shortly before start time, the other IOMP returning to the office during significant delays, releasing an IOMP from theatre when appropriate and providing a laptop in theatre for other work.We tested and refined these change ideas over two plan-do-study-act improvement cycles. Compared with complete paired working, we increased the time available for additional productive work and breaks from an average of 102 to 314 min per operating day, not quite achieving our project target of 360 min.The new ways of working we developed are a step towards ability (when staff capacity increases) to test supporting two (simultaneous) operations with three IOMPs (rather than two pairs of IOMPs). Having significantly improved the use of staff time, we then also used our QI project data to make a successful business case for investment in two further IOMP posts with a predicted net saving of £20 000 per year along with other associated benefits.

摘要

术中监测(IOM)在矫形和神经外科手术中为外科医生提供有关患者中枢和外周神经系统完整性的信息。它由 IOM 从业者(IOMP)提供,他们通常是神经生理学医疗保健科学家。随着人们越来越意识到 IOM 对患者安全和手术结果的好处,以及 COVID-19 后的服务恢复,全国范围内对 IOM 服务的需求大幅增加,尤其是在索尔福德皇家医院(SRH),这是一个区域神经科学专科中心。英国国民健康服务体系(NHS)缺乏 IOMP。在 SRH,由于员工能力短缺,情况更加恶化,2022 年需要额外提供 202,800 英镑的私人拨款。在 SRH,IOMP 两人一组工作。由于我们无法控制的手术开始延迟以及大部分手术期间的配对工作,我们的生产时间被浪费了。这个质量改进(QI)项目旨在通过以下方式释放生产时间:在手术开始前不久才呼叫第二位 IOMP 到手术室,另一位 IOMP 在手术期间有重要延迟时返回办公室,在适当的时候让 IOMP 离开手术室,并在手术室提供笔记本电脑供其他工作使用。我们在两个计划-执行-研究-行动(PDCA)改进周期中测试和完善了这些变更想法。与完全配对工作相比,我们增加了每个手术日用于额外生产性工作和休息的时间,从平均 102 分钟增加到 314 分钟,但仍未达到我们项目 360 分钟的目标。我们开发的新工作方式是朝着在员工能力增加时测试使用三名 IOMP 支持两个(同时)手术的能力迈出的一步(而不是两对 IOMP)。在大大提高了员工时间的利用效率之后,我们还使用我们的 QI 项目数据为投资另外两个 IOMP 职位提出了成功的商业案例,预计每年节省 20,000 英镑,同时还有其他相关收益。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2627/10831420/436579c28e92/bmjoq-2023-002492f01.jpg

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