Caring Futures Institute, College of Nursing and Health Sciences, Flinders University, Bedford Park, GPO Box 2100, Adelaide, SA 5042, Australia.
Adelaide Health Simulation, Faculty of Health and Medical Sciences, The University of Adelaide, Adelaide, SA 5001, Australia.
Eur J Cardiovasc Nurs. 2024 May 28;23(4):429-433. doi: 10.1093/eurjcn/zvae012.
Patient journey mapping is an emerging field of research that uses various methods to map and report evidence relating to patient experiences and interactions with healthcare providers, services, and systems. This research often involves the development of visual, narrative, and descriptive maps or tables, which describe patient journeys and transitions into, through, and out of health services. This methods corner paper presents an overview of how patient journey mapping has been conducted within the health sector, providing cardiovascular examples. It introduces six key steps for conducting patient journey mapping and describes the opportunities and benefits of using patient journey mapping and future implications of using this approach.
患者就医流程描绘是一个新兴的研究领域，它使用各种方法来描绘和报告与患者体验以及与医疗保健提供者、服务和系统的交互有关的证据。这项研究通常涉及开发视觉、叙述和描述性的地图或表格，这些地图或表格描述了患者在进入、通过和离开卫生服务过程中的旅程和转变。本方法角报概述了在卫生部门内如何开展患者就医流程描绘工作，并提供了心血管方面的例子。它介绍了进行患者就医流程描绘的六个关键步骤，并描述了使用患者就医流程描绘的机会和好处，以及使用这种方法的未来影响。
