Department of Medicine, Vejle Hospital, a part of Lillebaelt Hospital, University Hospital of Southern Denmark, Vejle, Denmark.
Department of Regional Health Research, University of Southern Denmark, Odense, Denmark.
J Health Commun. 2024 Apr 2;29(4):244-255. doi: 10.1080/10810730.2024.2321385. Epub 2024 Feb 29.
Patient information plays a pivotal role in preparing individuals for hospital visits and empowering them to actively participate in decision-making processes regarding their healthcare. However, many patients face challenges related to reading comprehension. In response, podcasts have become a popular, user-friendly medium for sharing essential and easily understandable information in an engaging format.The aim of the present project was to use a user-centered approach to develop podcasts providing patient information prior to hospital visits. We aimed to describe the steps of the development in detail with the purpose of inspiring podcast development in the future.In Phase 1 we conducted interviews with patients and focus groups with clinicians based on the "empathy map" method, with the purpose of exploring patients' needs on which to subsequently build the podcasts' content and format. In Phase 2 we produced and refined the podcasts on the basis of feedback from clinician- and patients representatives.Our results indicated the importance of clear and concise language, personalization of communication, and content alignment with patients' needs. Our project resulted in a description of each step of the development that can be used as inspiration for others who wish to take a user-centered approach to podcast development.
患者信息在准备患者就诊和授权他们积极参与医疗保健决策方面起着关键作用。然而，许多患者在阅读理解方面面临挑战。为了应对这一挑战，播客已成为一种受欢迎的、用户友好的媒介，可以以引人入胜的格式分享重要且易于理解的信息。本项目旨在采用以用户为中心的方法开发播客，在患者就诊前提供患者信息。我们旨在详细描述开发步骤，以便为未来的播客开发提供灵感。在第 1 阶段，我们根据“同理心地图”方法对患者和临床医生进行了访谈和焦点小组讨论，目的是探讨患者的需求，以便随后构建播客的内容和格式。在第 2 阶段，我们根据临床医生和患者代表的反馈制作和完善了播客。我们的结果表明，语言清晰简洁、个性化沟通以及内容与患者需求一致的重要性。我们的项目产生了对开发过程中每个步骤的描述，可以为希望采用以用户为中心的方法开发播客的其他人提供灵感。
