Bhatti Sara, Bale Stephanie, Gul Sehar, Muldoon Laura, Rayner Jennifer
Alliance for Healthier Communities, Toronto, Canada
Public Health Sudbury & Districts Sudbury, Ontario, Canada.
BJGP Open. 2024 Oct 29;8(3). doi: 10.3399/BJGPO.2023.0246. Print 2024 Oct.
Leadership styles, beliefs, and behaviours are an important and critical component to the delivery of quality care in any primary care organisation. The human resource crisis in health care has resulted in greater investments in team-based care; however, some leaders may not have experience working in team-based settings.
To explore what leadership characteristics, styles, and behaviours were most conducive to employee satisfaction, motivation, and delivery of care in a team-based primary care setting.
DESIGN & SETTING: A qualitative study involving 16 community health centre (CHC) staff from six CHCs across Ontario, Canada.
Thematic analysis of qualitative interviews using a framework based on transformational leadership (TL) theory.
The following three themes emerged from our findings as having a noticeable impact on staff motivation, morale, delivery of care, and client outcomes: transparent and open communication; opportunities to collaborate in decision making; and staff recognition and appreciation. The results of our study indicate it is critical that leaders adopt leadership styles and approaches in which every team member is informed, heard, and appreciated.
This study described the leadership styles and characteristics that lead to improved employee satisfaction, motivation, and morale in a team-based primary care setting, and the impact this could and does have on quality and delivery of care. Future research is needed to better understand the impact of leadership in a variety of roles within a team-based environment, specifically in a multidisciplinary setting.
领导风格、信念和行为是任何初级保健机构提供优质护理的重要且关键的组成部分。医疗保健领域的人力资源危机导致对团队式护理的投入增加；然而，一些领导者可能没有在团队环境中工作的经验。
探讨在基于团队的初级保健环境中，哪些领导特征、风格和行为最有利于员工满意度、积极性和护理服务的提供。
一项定性研究，涉及加拿大安大略省六个社区卫生中心（CHC）的16名CHC工作人员。
使用基于变革型领导（TL）理论的框架对定性访谈进行主题分析。
我们的研究结果中出现了以下三个主题，对员工积极性、士气、护理服务提供和客户结果产生了显著影响：透明和开放的沟通；参与决策的协作机会；以及员工认可和赞赏。我们的研究结果表明，领导者采用让每个团队成员都能得到信息、被倾听和被赞赏的领导风格和方法至关重要。
本研究描述了在基于团队的初级保健环境中能提高员工满意度、积极性和士气的领导风格和特征，以及这可能并确实对护理质量和提供产生的影响。需要进一步的研究来更好地理解领导在基于团队的环境中各种角色的影响，特别是在多学科环境中。
