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工作压力对职业倦怠和离职意愿的影响:工作安全感和经济依赖的调节作用。

The Effects of Job Stress on Burnout and Turnover Intention: The Moderating Effects of Job Security and Financial Dependency.

作者信息

Üngüren Engin, Onur Neslihan, Demirel Hüsne, Tekin Ömer Akgün

机构信息

Department of Business Management, Faculty of Economics, Administrative and Social Sciences, Alanya Alaaddin Keykubat University, Antalya 07450, Türkiye.

Department of Gastronomy and Culinary Arts, Manavgat Faculty of Tourism, Akdeniz University, Antalya 07600, Türkiye.

出版信息

Behav Sci (Basel). 2024 Apr 12;14(4):322. doi: 10.3390/bs14040322.

Abstract

(1) Background: The hospitality industry is known for exposing employees to work stress, which can lead to work-related burnout and high turnover rates. This study aims to examine the relationships between work stress, work-related burnout, and turnover intention. It also explores the mediating role of work-related burnout and the moderating role of job security and financial dependence. (2) Methods: A cross-sectional survey was conducted among 494 hotel employees working in five-star hotels in Belek and Manavgat, Türkiye, using a moderated mediation research model. The study found that work stress increases work-related burnout, which in turn increases turnover intention. Additionally, work-related burnout was found to mediate the relationship between work stress and turnover intention. Furthermore, it was found that perceived job security moderates the relationship between work stress levels and work-related burnout. Additionally, the variable of financial dependence was found to moderate the relationship between employees' levels of work-related burnout and their turnover intentions. Similarly, the study found that the financial dependence variable moderates the effect of work-related burnout on employees' turnover intention. Additionally, the study found that employees' perception of job security moderates the impact of work stress on work-related burnout. In conclusion, the study suggests that positive perceptions of job security can mitigate the impact of work stress on work-related burnout. Similarly, the impact of work-related burnout on turnover intention diminishes as the degree of financial dependence rises.

摘要

(1) 背景:酒店业以致使员工面临工作压力而闻名,这种压力可能导致与工作相关的倦怠和高离职率。本研究旨在考察工作压力、与工作相关的倦怠和离职意图之间的关系。它还探讨了与工作相关的倦怠的中介作用以及工作保障和经济依赖的调节作用。(2) 方法:采用调节中介研究模型,对土耳其贝莱克和马纳夫加特五星级酒店的494名酒店员工进行了横断面调查。研究发现,工作压力会增加与工作相关的倦怠,而这反过来又会增加离职意图。此外,研究发现与工作相关的倦怠在工作压力和离职意图之间起中介作用。此外,研究发现感知到的工作保障会调节工作压力水平与与工作相关的倦怠之间的关系。此外,发现经济依赖变量会调节员工与工作相关的倦怠水平与其离职意图之间的关系。同样,研究发现经济依赖变量会调节与工作相关的倦怠对员工离职意图的影响。此外,研究发现员工对工作保障的感知会调节工作压力对与工作相关的倦怠的影响。总之,该研究表明,对工作保障的积极认知可以减轻工作压力对与工作相关的倦怠的影响。同样,随着经济依赖程度的提高,与工作相关的倦怠对离职意图的影响会减弱。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/00e2/11047568/446e4c603897/behavsci-14-00322-g001.jpg

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