Li Chengyu, Xia Zuhui, Liu Yiqing, Li Shuyan, Ren Shuchang, Zhao Hongjun
School of Economics & Management, Zhengzhou University of Light Industry, Zhengzhou, 450001, China.
College of Foreign Languages, Nankai University, Tianjin, 300071, China.
Heliyon. 2024 Apr 21;10(9):e29895. doi: 10.1016/j.heliyon.2024.e29895. eCollection 2024 May 15.
While immersive shopping has injected new vitality into China's e-commerce, it has also resulted in consumers' over-reliance on online shopping. Psychological studies have linked online shopping addiction with depression, but business practices challenge this conclusion. This study, grounded in addiction theory, developed a theoretical model, and conducted an online survey with 214 live-streaming shoppers using structural equation modeling for validation. The primary focus was on determining whether consumers truly become addicted to online shopping in the four stages of the addiction model. The study unveils the process of consumers becoming addicted to online shopping. It explores the moderating role of perceived risk in the relationship between utilitarian and hedonic purchases and online shopping addiction. The findings suggest that through tactics such as traffic promotion, traffic trapping, anchor feature utilization, and incorporation of consumer aesthetics, merchants may induce utilitarian and hedonic purchases, leading to addiction to live-streaming shopping among consumers. Furthermore, perceived risk significantly and negatively moderates the relationship between utilitarian purchases and online shopping addiction. Our research indicates that merchants intentionally create external stimuli, enticing consumers to indulge in online shopping, suggesting that online shopping addiction is not merely a simple psychological state but may be influenced by external factors. This study provides novel insights into the phenomenon of online shopping addiction while offering valuable recommendations for consumers seeking to avoid succumbing to its allure.
沉浸式购物在为中国电子商务注入新活力的同时,也导致消费者过度依赖网购。心理学研究将网购成瘾与抑郁症联系起来,但商业行为对这一结论提出了挑战。本研究以成瘾理论为基础,构建了一个理论模型,并对214名直播购物者进行了在线调查,采用结构方程模型进行验证。主要重点是确定消费者在成瘾模型的四个阶段是否真的会对网购上瘾。该研究揭示了消费者网购成瘾的过程。它探讨了感知风险在功利性购买和享乐性购买与网购成瘾之间关系中的调节作用。研究结果表明,商家通过流量推广、流量截留、主播特点利用以及融入消费者审美等策略,可能会引发功利性和享乐性购买,导致消费者对直播购物上瘾。此外,感知风险对功利性购买与网购成瘾之间的关系具有显著的负向调节作用。我们的研究表明,商家有意制造外部刺激,诱使消费者沉迷于网购,这表明网购成瘾不仅仅是一种简单的心理状态,还可能受到外部因素的影响。本研究为网购成瘾现象提供了新的见解,同时为试图避免受其诱惑的消费者提供了有价值的建议。
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