Speaking Up: Exploring Mental Health Care Workers' Patient Safety Concerns.

PURPOSE

To explore the perspectives and experiences of mental health care workers (MHCWs) when speaking up about patient safety concerns.

METHOD

A qualitative study was performed at Farshchian (Sina) Hospital in Iran, involving the purposive sampling of MHCWs from three inpatient psychiatric wards. From July to October 2022, semi-structured interviews were conducted with 23 participants. Data were analyzed using conventional content analysis.

RESULTS

Three major patient safety themes were identified: (a) (subthemes: daily safety check-ins and speaking up to prevent patient harm); (b) (subthemes: whistleblowing, leadership, and being open to communication); and (c) (sub-themes: ineffectiveness of raising one's voice and whispering).

CONCLUSION

MHCWs have various concerns about speaking up or staying silent. Failure to communicate can result in adverse events and missed opportunities to address patient safety. [(10), 41-49.].