Rodrigues Vitor, Breda Zélia, Rodrigues Carlos
GOVCOPP - Research Unit in Governance, Competitiveness and Public Policies, and Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT), University of Aveiro, Portugal, Campus Universitário de Santiago, 3810-193, Aveiro, Portugal.
GOVCOPP - Research Unit in Governance, Competitiveness and Public Policies, and Department of Social, Political and Territorial Sciences (DCSPT), University of Aveiro, Portugal, Campus Universitário de Santiago, 3810-193, Aveiro, Portugal.
Heliyon. 2024 May 21;10(11):e31590. doi: 10.1016/j.heliyon.2024.e31590. eCollection 2024 Jun 15.
The tourism sector is presently facing new challenges resulting from the increasing digitalization of society. Boosted by industry 4.0, new tourism dynamics are emerging. Nonetheless, the real significance of this revolutionary trend and its implications still lack further development. Aiming to assess the state-of-the-art about the digital transformation on the tourism sector, triggered by the 4.0 paradigm, the present study followed a systematic literature review approach, adopting the PRISMA protocol guidelines. A total of 44 manuscripts were considered relevant for analysis. The findings illustrate that the 4.0 paradigm is being embraced from three main perspectives: the visitor-technology interaction and its influence on decision-making, the digital competencies in tourism students, and the technology penetration in different sub-sectors of the supply chain. However, studies conceptualizing the 4.0 paradigm in the tourism sector are lacking, beyond empirical research on areas such as digital skills, pros and cons of industry 4.0 technologies, and spatial consequences.
旅游业目前正面临着社会日益数字化带来的新挑战。在工业4.0的推动下，新的旅游动态正在出现。然而，这一变革性趋势的真正意义及其影响仍有待进一步探讨。为了评估由4.0范式引发的旅游业数字转型的现状，本研究采用了系统的文献综述方法，遵循PRISMA协议指南。共有44篇手稿被认为与分析相关。研究结果表明，4.0范式主要从三个角度被采纳：游客与技术的互动及其对决策的影响、旅游专业学生的数字能力，以及技术在供应链不同子部门的渗透。然而，除了在数字技能、工业4.0技术的优缺点和空间影响等领域的实证研究之外，将4.0范式应用于旅游业的概念化研究还很缺乏。
