Kim Juhan, Jang Seyong, Ji Joon-Chul
Department of Physical Education, General Graduate School, Gachon University, Seongnam, Republic of Korea.
Department of Taekwondo, College of Arts and Physical Education, Gachon University, Seongnam, Republic of Korea.
Iran J Public Health. 2024 May;53(5):1096-1103. doi: 10.18502/ijph.v53i5.15591.
Occupational stress is often high among the employees of insurance companies. We aimed to examine the effects of emotional labor and job stress on job satisfaction among insurance and asset managers and the moderating effect of regular exercise participation in these relationships.
This study was conducted in October 2022. A total of 261 insurance and asset managers working at Samsung Life Insurance Company, Seoul, Republic of Korea, were selected using non-probability purposive sampling. Data were collected using questionnaires. The data collected were analyzed using frequency analysis, descriptive statistics, confirmatory factor analysis, correlation analysis, structural equation model analysis, measurement equivalence tests, multi-group structural equation model analysis, and parametric comparison analysis.
Both emotional labor and job stress had a negative effect on the job satisfaction of insurance and asset managers (< 0.05). Regular exercise participation moderated the relationship between emotional labor and job satisfaction (< 0.05) but not the relationship between job stress and job satisfaction.
The results of this study might help encourage devising of strategies that increase exercise participation among insurance and asset managers in order to reduce their emotional labor and job stress while simultaneously increasing their job satisfaction.
保险公司员工的职业压力通常较高。我们旨在研究情绪劳动和工作压力对保险及资产管理从业人员工作满意度的影响，以及经常参加体育锻炼在这些关系中的调节作用。
本研究于2022年10月进行。采用非概率目的抽样法，选取了韩国首尔三星人寿保险公司的261名保险及资产管理从业人员。通过问卷调查收集数据。对收集到的数据进行频率分析、描述性统计、验证性因素分析、相关性分析、结构方程模型分析、测量等效性检验、多组结构方程模型分析和参数比较分析。
情绪劳动和工作压力均对保险及资产管理从业人员的工作满意度产生负面影响（<0.05）。经常参加体育锻炼调节了情绪劳动与工作满意度之间的关系（<0.05），但未调节工作压力与工作满意度之间的关系。
本研究结果可能有助于推动制定相关策略，以提高保险及资产管理从业人员的体育锻炼参与度，从而减轻他们的情绪劳动和工作压力，同时提高他们的工作满意度。
