Chen Chen, Lifset Ella T, Han Yichen, Roy Arkajyoti, Hogarth Michael, Moore Alison A, Farcas Emilia, Weibel Nadir
Computer Science and Engineering, University of California San Diego, La Jolla, CA, United States.
Biological Sciences, University of California San Diego, La Jolla, CA, United States.
DIS (Des Interact Syst Conf). 2023 Jul;2023(Companion):164-168. doi: 10.1145/3563703.3596640. Epub 2023 Jul 10.
While standalone Voice Assistants (VAs) are promising to support older adults' daily routine and wellbeing management, onboarding and setting up these devices can be challenging. Although some older adults choose to seek assistance from technicians and adult children, easy set up processes that facilitate independent use are still critical, especially for those who do not have access to external resources. We aim to understand the older adults' experience while setting up commercially available voice-only and voice-first screen-based VAs. Rooted in participants observations and semi-structured interviews, we designed a within-subject study with 10 older adults using Amazon Echo Dot and Echo Show. We identified the values of the built-in touchscreen and the instruction documents, as well as the impact of form factors, and outline important directions to support older adult independence with VAs.
虽然独立语音助手有望支持老年人的日常生活和健康管理，但安装和设置这些设备可能具有挑战性。尽管一些老年人选择向技术人员和成年子女寻求帮助，但便于独立使用的简易设置流程仍然至关重要，尤其是对于那些无法获得外部资源的人。我们旨在了解老年人在设置市售的仅语音和语音优先的基于屏幕的语音助手时的体验。基于参与者的观察和半结构化访谈，我们设计了一项针对10名老年人的受试者内研究，他们使用亚马逊Echo Dot和Echo Show。我们确定了内置触摸屏和说明书的价值，以及外形因素的影响，并概述了支持老年人独立使用语音助手的重要方向。
