Nallam Phani, Bhandari Siddhant, Sanders Jamie, Martin-Hammond Aqueasha
Indiana University-Purdue University Indianapolis, Indianapolis, IN, USA.
Gerontol Geriatr Med. 2020 Dec 29;6:2333721420985975. doi: 10.1177/2333721420985975. eCollection 2020 Jan-Dec.
Intelligent voice assistants (IVAs) such as Amazon Echo and Google Home present a promising opportunity to improve access to consumer health information and resources for older adults. However, researchers know little about older adults' opinions of using IVAs for these potentially critical tasks, particularly those with already limited access. In this paper, we explore older adults' views about IVAs for consumer health and wellness information with the goal of better understanding what they envision as benefits and barriers of using such technology in the future. We shared an IVA prototype with ten older adults (60 years of age or older). We interviewed them about how a similar system might impact their access to consumer health information. Participants saw the potential for IVAs to improve their search experiences and support them with other health tasks. However, participants were also concerned about adopting an IVA for health due to access barriers, confidentiality risks, and concerns about receiving trusted information. Based on our findings, we discuss considerations for designing IVAs for underserved, older adult populations.
诸如亚马逊Echo和谷歌Home之类的智能语音助手为改善老年人获取消费者健康信息和资源提供了一个充满希望的机会。然而，研究人员对老年人对于将智能语音助手用于这些潜在关键任务的看法了解甚少，尤其是那些获取信息途径本就有限的老年人。在本文中，我们探讨了老年人对于用于消费者健康与保健信息的智能语音助手的看法，目的是更好地了解他们对未来使用此类技术的益处和障碍的设想。我们与十位老年人（60岁及以上）分享了一个智能语音助手原型。我们就类似系统可能如何影响他们获取消费者健康信息的情况对他们进行了访谈。参与者看到了智能语音助手改善他们搜索体验并在其他健康任务上提供支持的潜力。然而，由于获取信息的障碍、保密风险以及对接收可靠信息的担忧，参与者也对采用智能语音助手用于健康方面表示担忧。基于我们的研究结果，我们讨论了为服务不足的老年人群体设计智能语音助手时应考虑的因素。
