Dr. Mathias Gysler Research Chair in Patient and Family Centred Care, Institute for Better Health, Trillium Health Partners, Mississauga, ON, Associate Professor, Institute of Health Policy, Management and Evaluation, University of Toronto, Toronto, ON.
Director, Patient Safety, Equity and Engagement, Healthcare Excellence Canada, Toronto, ON.
Healthc Pap. 2024 Jul;22(SP):9-26. doi: 10.12927/hcpap.2024.27371.
Patient and caregiver engagement is a core component of high-quality healthcare systems. The COVID-19 pandemic revealed to us the fragility of patient and family engagement that was not as firmly rooted in the health system as expected. In this paper, we reflect on case examples from healthcare organizations across Canada where pivots and adaptations were made to patient engagement activities. We share core enablers of engagement in times of high system stress, drawing on illustrative examples. We then synthesize key learnings in relation to existing literature and conclude with reflective questions as we orient the work of engagement into the future.
患者和照护者的参与是高质量医疗体系的核心组成部分。COVID-19 大流行让我们认识到，患者和家庭的参与并没有像预期的那样牢固地扎根于医疗体系之中。在本文中，我们反思了加拿大各地医疗机构的案例，这些机构对患者参与活动进行了调整和适应。我们分享了在高系统压力下进行参与的核心促成因素，并提供了说明性示例。然后，我们综合了与现有文献相关的主要经验教训，并在为未来的参与工作定位时提出了反思性问题。
