Li Yalin, Zhao Min
School of Economics and Management, Suqian University, No.399, Huanghe South Road, Suqian, Jiangsu Province, 223800, China.
School of Information Engineering, Hubei University of Economics, No.8, Yangqiaohu Road, Jiangxia, Wuhan, 430205, China.
Heliyon. 2024 Jul 26;10(15):e35229. doi: 10.1016/j.heliyon.2024.e35229. eCollection 2024 Aug 15.
The group product-harm crisis has much greater and longer negative impact, and its governance has become an important issue. To address this issue, this study proposed a new construct: industry governance. On the basis of clarifying the dimensions and measurements of industry governance, this study constructed a reflective-formative hierarchical model and collected data through a questionnaire. Utilizing convenience sampling, 329 valid samples at the University in Wuhan, China collected by survey were used to verify the hypotheses. With the help of Smart PLS 3.0, this study finds that the industry governance has a significant and positive impact on consumer's trust (enterprise trust, industry trust and government trust) after the group product-harm crisis. Industry governance plays an important role in the governance of group product-harm crisis. This study is the first time to explore the structure and measurement of industry governance, and verifies the impact of industry governance on group product-harm crisis, which enriches governance theory, and perfects product-harm crisis theory, providing a new direction and guidance for managers to better manage product-harm crisis.
群体产品伤害危机具有更大、更持久的负面影响，其治理已成为一个重要问题。为解决这一问题，本研究提出了一个新的构念：行业治理。在明确行业治理的维度和测量方法的基础上，本研究构建了一个反映性-构成性层次模型，并通过问卷调查收集数据。利用便利抽样，对在中国武汉某大学通过调查收集的329个有效样本进行假设检验。借助Smart PLS 3.0，本研究发现，在群体产品伤害危机发生后，行业治理对消费者信任（企业信任、行业信任和政府信任）具有显著的正向影响。行业治理在群体产品伤害危机治理中发挥着重要作用。本研究首次探索了行业治理的结构和测量方法，并验证了行业治理对群体产品伤害危机的影响，丰富了治理理论，完善了产品伤害危机理论，为管理者更好地管理产品伤害危机提供了新的方向和指导。
