Tang Yi, Chen Qun, Ye Shi
School of Traffic and Transportation Engineering, Central South University, China.
Int J Occup Saf Ergon. 2024 Dec;30(4):1258-1271. doi: 10.1080/10803548.2024.2387485. Epub 2024 Aug 22.
Bus driver anger due to passenger misbehavior may lead to serious bus accidents, yet there are no mature tools available to capture bus driver reactions during driver-passenger conflicts. The bus driver anger scale (BDAS) and the bus driver anger expression inventory (BDAX) were developed to measure the anger levels and expressions of drivers in such conflicts. A bus driver anger model was developed based on 400 questionnaires in Changsha, China. The findings indicate that drivers are most likely to be angered by passenger violations and quarrels among passengers. Drivers irritated by passenger irregularities tend to employ personal aggressive expression or adaptive/constructive expression. Disputes among passengers may lead drivers to resort to unreasonable methods of venting their emotions. Moreover, passengers' rude behaviors can trigger bus drivers' aggressive personal expressions. Therefore, it is necessary to establish passenger regulations and encourage drivers to express their anger reasonably in driver-passenger conflicts.
乘客行为不端引发的公交司机愤怒可能导致严重的公交事故，但目前尚无成熟的工具来捕捉司机与乘客冲突期间公交司机的反应。公交司机愤怒量表（BDAS）和公交司机愤怒表达量表（BDAX）旨在测量此类冲突中司机的愤怒程度和表达方式。基于中国长沙的400份调查问卷建立了公交司机愤怒模型。研究结果表明，司机最容易因乘客违规和乘客之间的争吵而发怒。因乘客违规行为而恼怒的司机倾向于采用个人攻击性表达或适应性/建设性表达。乘客之间的纠纷可能导致司机采取不合理的情绪发泄方式。此外，乘客的粗鲁行为会引发公交司机的攻击性个人表达。因此，有必要制定乘客规则，并鼓励司机在司机与乘客的冲突中合理表达愤怒。
