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敢于直言的艺术:在手术室营造安全文化。

The Art of Speaking Up: Supporting a Culture of Safety in the OR.

出版信息

AORN J. 2024 Sep;120(3):134-142. doi: 10.1002/aorn.14202.

Abstract

Considering the high-risk, stressful, and fast-paced nature of the perioperative environment and vulnerability of surgical patients, the quest for maintaining a safety culture in the OR is ongoing. Speaking up-an interaction between perioperative team members to address a concern-requires team member empowerment to advocate for patient safety when needed. Hierarchical gradients, lack of psychological safety, incivility, and a nonsupportive organizational culture can impede speaking-up behaviors. Strategies to improve speaking up include using multimethod education initiatives, enhancing psychological safety, and managing conflict. Perioperative nurses can experience barriers to speaking up, such as lack of team familiarity, normalization of deviance, and differing perceptions among team members. The logistics of whole-team training initiatives can be challenging; however, such initiatives can help participants improve their understanding of the perspectives and communication goals of all involved personnel. Perioperative nurses and leaders should collaborate to promote speaking up for safety when warranted.

摘要

考虑到围手术期环境的高风险、高压力和快节奏性质以及手术患者的脆弱性,持续寻求在手术室中维持安全文化。发言——围手术期团队成员之间的互动,以解决问题——需要团队成员在需要时为患者安全发声。层级梯度、缺乏心理安全感、不文明行为和缺乏支持性的组织文化会阻碍发言行为。改善发言的策略包括使用多方法教育计划、增强心理安全感和管理冲突。围手术期护士可能会遇到发言障碍,例如缺乏团队熟悉度、偏差的常态化和团队成员之间的不同看法。全员培训计划的后勤工作可能具有挑战性;但是,此类计划可以帮助参与者提高对所有相关人员的观点和沟通目标的理解。围手术期护士和领导者应合作,在有必要时促进为安全而发言。

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