Hasan Khalid, Kayum Shahin
Department of Orthopaedic Surgery, Virginia Commonwealth University, Richmond, VA 23284, USA.
Department of Orthopedics, University of Toronto, Toronto, ON M5T 1P5, Canada.
J Mark Access Health Policy. 2024 Aug 5;12(3):209-215. doi: 10.3390/jmahp12030017. eCollection 2024 Sep.
Patient experience and satisfaction are the keystones in evaluating the effectiveness of clinical care in musculoskeletal medicine. Although all orthopedic settings work on the same principles of providing safe and quality health care, community hospitals represent a unique environment. There may be key differences with regard to patient experience between these settings. Accessibility to care, choices of provider, personalized care, availability of and access to resources, cultural and social variances, and waiting times are a few of the many elements that may impact patient experience and satisfaction. This narrative review aims to explore the core differences in these settings and how they can reflect on patient experience and satisfaction.
患者体验和满意度是评估肌肉骨骼医学临床护理效果的基石。尽管所有骨科机构都遵循提供安全优质医疗服务的相同原则，但社区医院代表着一种独特的环境。这些机构在患者体验方面可能存在关键差异。获得医疗服务的便利性、医疗服务提供者的选择、个性化护理、资源的可用性和获取途径、文化和社会差异以及等待时间等，是众多可能影响患者体验和满意度的因素中的一部分。本叙述性综述旨在探讨这些机构中的核心差异，以及它们如何反映在患者体验和满意度上。
