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工业遗产地感知价值、满意度与游客忠诚度之间的关系研究。

The study on the relationship between perceived value, satisfaction, and tourist loyalty at industrial heritage sites.

作者信息

Qiu Nengjie, Li Haibo, Pan Chen, Wu Jiawei, Guo Jiaming

机构信息

Architecture and Civil Engineering Institute, Guangdong University of Petrochemical Technology, Maoming, 525000, China.

Faculty of Innovation and Design, City University of Macau, Macau, 999078, China.

出版信息

Heliyon. 2024 Aug 29;10(17):e37184. doi: 10.1016/j.heliyon.2024.e37184. eCollection 2024 Sep 15.

DOI:10.1016/j.heliyon.2024.e37184
PMID:39286155
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC11403092/
Abstract

The legacy of industry reflects a city's journey and marks its cultural essence, highlighting the significance of preserving and promoting such historical assets. There is a noticeable gap in the discourse surrounding the intrinsic value of industrial heritage attractions and their impact on the fidelity of tourists. In light of this, the present investigation, rooted in the ABC attitude framework, examines the linkage between the perceived value, contentment, and allegiance of initial visitors to these sites. The study delves into the intermediary function of contentment and the variable influence of gender. Focusing on the Maoming Open-pit Ecological Park as a case in point, this research gathered and scrutinized 320 valid questionnaires. The outcomes demonstrate that the perceived value exerts a positive effect on both the satisfaction and the steadfastness of tourists. Satisfaction is identified as an intermediary between perceived value and tourist steadfastness. Additionally, gender plays a notable role in moderating specific aspects of the model. This inquiry aids in harnessing the potential of industrial heritage sites for the advancement of tourism, fostering economic prosperity and the rebirth of cultural practices. Furthermore, it lays down essential theoretical and practical building blocks for the evolution of industrial heritage as a tourism asset.

摘要

工业遗产反映了一个城市的发展历程,标志着其文化精髓,凸显了保护和推广此类历史资产的重要性。在围绕工业遗产景点的内在价值及其对游客忠诚度的影响的讨论中,存在明显差距。有鉴于此,本研究基于ABC态度框架,考察了初次到访这些景点的游客的感知价值、满意度和忠诚度之间的联系。该研究深入探讨了满意度的中介作用以及性别的可变影响。以茂名露天矿生态公园为例,本研究收集并仔细审查了320份有效问卷。结果表明,感知价值对游客的满意度和忠诚度均产生积极影响。满意度被确定为感知价值和游客忠诚度之间的中介。此外,性别在调节该模型的特定方面发挥着显著作用。这项调查有助于挖掘工业遗产地在促进旅游业发展、推动经济繁荣和文化习俗复兴方面的潜力。此外,它为工业遗产作为旅游资产的发展奠定了重要的理论和实践基础。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/530f/11403092/8ca190cdebe6/gr3.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/530f/11403092/e2e4078a2487/gr1.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/530f/11403092/9ad2ba671507/gr2.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/530f/11403092/8ca190cdebe6/gr3.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/530f/11403092/e2e4078a2487/gr1.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/530f/11403092/9ad2ba671507/gr2.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/530f/11403092/8ca190cdebe6/gr3.jpg

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本文引用的文献

1
Experiencing authenticity to environmentally responsible behavior: Assessing the effects of perceived value, tourist emotion, and recollection on industrial heritage tourism.体验对环境负责行为的真实性:评估感知价值、游客情感和回忆对工业遗产旅游的影响。
Front Psychol. 2022 Dec 15;13:1081464. doi: 10.3389/fpsyg.2022.1081464. eCollection 2022.