Bulut Ozer Pelinsu, Halfon Sibel
Department of Psychology, Istanbul Bilgi University, Turkey.
Clin Child Psychol Psychiatry. 2025 Jan;30(1):142-156. doi: 10.1177/13591045241287859. Epub 2024 Sep 28.
Measuring satisfaction with psychological health services is important in clinical settings to evaluate the benefits of treatment. Past research has shown that relationship with therapist is at the core of satisfaction reports. However, measurement tools focusing on patients' psychological health care experiences are rather scarce. The objective of this study is to adapt the Experience of Service Questionnaire (ESQ) Parent form and examine its psychometric properties in a Turkish population. ESQ Parent form was presented to parents ( = 265) of children who have received treatment at a university's psychological counseling center. Child Behavior Checklist (CBCL) was gathered from parents pre- and post-treatment to measure symptomatic gains and investigate their associations with satisfaction with treatment. Confirmatory factor analysis comparing two different constructs showed that the 2-factor structure had a better fit. In addition, participants showing higher therapeutic gains showed significantly higher satisfaction in ESQ. This study is the first to measure satisfaction in psychological health care settings in Turkey, and therefore aims to contribute to a gap in the field. Results indicate a significant association between treatment outcome and satisfaction levels. Also, adapted measurement tool demonstrates adequate reliability and validity scores supporting its use in clinical settings.
在临床环境中，测量对心理健康服务的满意度对于评估治疗效果至关重要。过去的研究表明，与治疗师的关系是满意度报告的核心。然而，专注于患者心理健康护理体验的测量工具相当匮乏。本研究的目的是改编服务体验问卷（ESQ）家长版，并在土耳其人群中检验其心理测量特性。ESQ家长版被分发给在一所大学心理咨询中心接受治疗的儿童的家长（n = 265）。在治疗前和治疗后从家长那里收集儿童行为清单（CBCL），以测量症状改善情况，并调查其与治疗满意度的关联。比较两种不同结构的验证性因素分析表明，二因素结构拟合度更好。此外，在治疗中表现出更大改善的参与者在ESQ中表现出显著更高的满意度。本研究是首次在土耳其测量心理健康护理环境中的满意度，因此旨在填补该领域的空白。结果表明治疗结果与满意度水平之间存在显著关联。此外，改编后的测量工具显示出足够的信度和效度分数，支持其在临床环境中的使用。
