School of Management Engineering, Capital University of Economics and Business, Beijing, China.
PLoS One. 2024 Oct 1;19(10):e0311286. doi: 10.1371/journal.pone.0311286. eCollection 2024.
Public transport plays an indispensable role in the whole public transport system. This paper makes an in-depth study on how public transport can provide passengers with higher service quality while meeting the needs of passengers. In order to achieve this research goal, this paper organically incorporates the three key subjects of government supervision, public transport and passengers into the research framework. Evolutionary game theory is used to construct the corresponding research model. It has been found that the decision-making behaviours of government regulators, public transport and passengers are intricately intertwined to influence each other in the evolutionary process. It is particularly noteworthy that the incentive or punishment measures adopted by the government have a great impact on the quality of public transport services. In addition, timely supervision and inspection of government regulatory authorities by higher authorities proved to be crucial for buses to provide stable and high-quality services. This study reveals the mechanisms of interaction between different subjects in the public transport system, particularly the government-guided incentive measures and supervision mechanism to promote the overall service level. To further support the research conclusions, this paper carries on the simulation analysis, and puts forward the countermeasures and suggestions for the bus to provide high-quality service according to the simulation results. These recommendations will help guide the government, public transport and passengers to make better decisions in the synergistic development process, thereby improving the overall level of service.
公共交通在整个公共交通系统中起着不可或缺的作用。本文深入研究了公共交通如何在满足乘客需求的同时为乘客提供更高的服务质量。为了实现这一研究目标，本文将政府监管、公共交通和乘客这三个关键主体有机地纳入研究框架。运用演化博弈理论构建了相应的研究模型。研究发现，政府监管者、公共交通和乘客的决策行为在演化过程中相互交织、相互影响。值得特别注意的是，政府采取的激励或惩罚措施对公共交通服务质量有很大影响。此外，上级政府对政府监管部门的及时监督检查对公交车提供稳定、高质量的服务至关重要。本研究揭示了公共交通系统中不同主体之间的相互作用机制，特别是政府引导的激励措施和监督机制，以促进整体服务水平的提高。为了进一步支持研究结论，本文进行了仿真分析，并根据仿真结果提出了提高公交车服务质量的对策建议。这些建议将有助于指导政府、公共交通和乘客在协同发展过程中做出更好的决策，从而提高整体服务水平。
