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感知质量和感知行为控制在塑造中国消费者对国产婴儿配方奶粉购买意愿中的中介作用

Mediating Roles of Perceived Quality and Perceived Behaviour Control in Shaping Chinese Consumer's Purchase Intention for Domestic Infant Milk Formula (IMF).

作者信息

Zhang Jing, Waldron Scott, Dong Xiaoxia, Dai Xin

机构信息

School of Agriculture and Food Sustainability, University of Queensland, Brisbane 4072, Australia.

Agricultural Information Institute, Chinese Academy of Agricultural Sciences, Beijing 100081, China.

出版信息

Foods. 2024 Sep 28;13(19):3099. doi: 10.3390/foods13193099.

Abstract

The 2008 melamine crisis led to widespread consumer distrust of Chinese domestic infant milk formula (IMF), which was substituted through a surge of imported products. Recent studies, however, suggest a revival in consumer confidence in Chinese domestic products and regulatory supervision. This coincides with a rise in consumer ethnocentrism and increased concern about foreign IMF, which arose during the COVID-19 pandemic. This study aims to investigate the multifaceted factors that influence consumers' intention to purchase domestic IMF, using a structural equation model based on a survey of 563 online consumers. Our findings challenge conventional thinking that food safety governance, consumer ethnocentrism, and COVID-19 have no significant direct impact on IMF purchase decisions. Instead, consumer purchase intentions are driven more indirectly by mediating factors of perceived product quality and perceived behavioural control. The findings have significant implications for Chinese policymakers and industry stakeholders seeking to rebuild trust and strengthen the market position of domestic IMF in the post-melamine and post-pandemic era. By understanding the nuanced dynamics and consumer preferences in this market, international stakeholders can also develop more effective strategies to navigate and compete in the ever-evolving landscape of the Chinese IMF industry.

摘要

2008年的三聚氰胺危机导致消费者对中国国产婴儿配方奶粉(IMF)普遍不信任,进口产品激增,从而取代了国产奶粉。然而,最近的研究表明,消费者对中国国产产品和监管监督的信心有所恢复。这与消费者民族中心主义的上升以及在新冠疫情期间对外国婴儿配方奶粉的担忧增加相吻合。本研究旨在通过对563名在线消费者进行调查,利用结构方程模型来探究影响消费者购买国产婴儿配方奶粉意愿的多方面因素。我们的研究结果挑战了传统观念,即食品安全治理、消费者民族中心主义和新冠疫情对婴儿配方奶粉购买决策没有显著直接影响。相反,消费者的购买意愿更多地受到感知产品质量和感知行为控制等中介因素的间接驱动。这些研究结果对寻求在后三聚氰胺和后疫情时代重建信任并加强国产婴儿配方奶粉市场地位的中国政策制定者和行业利益相关者具有重要意义。通过了解该市场细微的动态和消费者偏好,国际利益相关者也可以制定更有效的策略,以在中国婴儿配方奶粉行业不断演变的格局中进行运作和竞争。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/b58e/11475794/b95bea8b4043/foods-13-03099-g001.jpg

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