Comparative accuracy of artificial intelligence chatbots in pulpal and periradicular diagnosis: A cross-sectional study.

OBJECTIVES

This study aimed to evaluate the diagnostic accuracy and treatment recommendation performance of four artificial intelligence chatbots in fictional pulpal and periradicular disease cases. Additionally, it investigated response consistency and the influence of text order and language on chatbot performance.

METHODS

In this cross-sectional comparative study, eleven cases representing various pulpal and periradicular pathologies were created. These cases were presented to four chatbots (ChatGPT 3.5, ChatGPT 4.0, Bard, and Bing) in both Portuguese and English, with the information order varied (signs and symptoms first or imaging data first). Statistical analyses included the Kruskal-Wallis test, Dwass-Steel-Critchlow-Fligner pairwise comparisons, simple logistic regression, and the binomial test.

RESULTS

Bing and ChatGPT 4.0 achieved the highest diagnostic accuracy rates (86.4 % and 85.3 % respectively), significantly outperforming ChatGPT 3.5 (46.5 %) and Bard (28.6 %) (p < 0.001). For treatment recommendations, ChatGPT 4.0, Bing, and ChatGPT 3.5 performed similarly (94.4 %, 93.2 %, and 86.3 %, respectively), while Bard exhibited significantly lower accuracy (75 %, p < 0.001). No significant association between diagnosis and treatment accuracy was found for Bard and Bing, but a positive association was observed for ChatGPT 3.5 and ChatGPT 4.0 (p < 0.05). The overall consistency rate was 98.29 %, with no significant differences related to text order or language. Cases presented in Portuguese prompted significantly more additional information requests than those in English (33.5 % vs. 10.2 %; p < 0.001), with the relevance of this information being higher in Portuguese (29.5 % vs. 8.5 %; p < 0.001).

CONCLUSIONS

Bing and ChatGPT 4.0 demonstrated superior diagnostic accuracy, while Bard showed the lowest accuracy in both diagnosis and treatment recommendations. However, the clinical application of these tools necessitates critical interpretation by dentists, as chatbot responses are not consistently reliable.