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克服儿科肿瘤护理人员的同情疲劳和职业倦怠:实施一项员工福祉计划。

Overcoming Compassion Fatigue and Burnout in Pediatric Oncology Nurses: Implementation of a Staff Well-Being Program.

作者信息

Blackwell Angie

机构信息

Hematology/Oncology, Children's Hospital of Orange County (CHOC), Orange, CA, USA.

出版信息

J Pediatr Hematol Oncol Nurs. 2024 Nov-Dec;41(6):408-418. doi: 10.1177/27527530241282319. Epub 2024 Nov 25.

Abstract

As frontline healthcare workers, pediatric oncology nurses are at high risk for burnout, compassion fatigue, and decreased compassion satisfaction. Research indicates that up to 60% of oncology staff experience some form of burnout. This can lead to difficulties in personal and professional relationships, decreased staff retention, and negative effects on patient safety. This evidence-based practice project evaluated the impact of a staff well-being program on pediatric oncology nurses in a 28-bed hematology-oncology unit at a children's hospital. After reviewing the literature related to compassion satisfaction, compassion fatigue, burnout, and well-being, an interdisciplinary team identified best practices for implementing a staff well-being program. This program integrated the components of Code Lavender, which is an alert designed to reduce stress and provide psychological first aid, including social support and a purposeful break from the unit, with staff debriefings, or dedicated time to reflect and focus on the team's emotional response and coping strategies. Nurses reported that Code Lavender met their expectations; 69% agreed or strongly agreed that it had an immediate positive impact on their well-being. The team experienced challenges in coordinating debriefings with consistency, so the process was modified to develop a format that would address the needs of those who access the well-being program. There was a marginally significant improvement in compassion satisfaction from baseline to 12 months (= .05). Promoting healthcare worker well-being continues to be a priority to reduce burnout and to improve compassion satisfaction. Implementation of Code Lavender and debriefings is an important step toward improving the well-being of pediatric oncology nurses.

摘要

作为一线医护人员,儿科肿瘤护士面临着职业倦怠、同情疲劳和同情满意度下降的高风险。研究表明,高达60%的肿瘤科室工作人员经历过某种形式的职业倦怠。这可能导致个人和职业关系出现问题、员工留任率降低以及对患者安全产生负面影响。这个基于证据的实践项目评估了一项员工福祉计划对一家儿童医院28张床位的血液肿瘤科儿科肿瘤护士的影响。在查阅了与同情满意度、同情疲劳、职业倦怠和福祉相关的文献后,一个跨学科团队确定了实施员工福祉计划的最佳实践方法。该计划整合了“薰衣草守则”的各项要素,“薰衣草守则”是一项旨在减轻压力并提供心理急救的警报机制,包括社会支持和从科室抽出一段有意义的休息时间,同时还包括员工汇报会,即专门留出时间进行反思,并关注团队的情绪反应和应对策略。护士们报告说“薰衣草守则”达到了他们的期望;69%的人同意或强烈同意它对他们的福祉产生了直接的积极影响。团队在协调汇报会的一致性方面遇到了挑战,因此对流程进行了修改,以制定一种能够满足参与福祉计划人员需求的形式。从基线到12个月,同情满意度有了略微显著的提高(=0.05)。促进医护人员的福祉仍然是减少职业倦怠和提高同情满意度的一个优先事项。实施“薰衣草守则”和汇报会是改善儿科肿瘤护士福祉的重要一步。

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