Kiriazopoulos Stefanie, Perepelkin Jason, Alford Heather
College of Pharmacy and Nutrition, University of Saskatchewan, Saskatoon, Saskatchewan.
Can Pharm J (Ott). 2024 Nov 29;158(2):98-109. doi: 10.1177/17151635241293785. eCollection 2025 Mar-Apr.
Burnout among pharmacists is increasingly pertinent, with growing demand for effective interventions. Burnout can lead to reduced productivity, increased job turnover, medical errors, poor patient satisfaction, and other negative outcomes for patients and providers. Growing attention to burnout in the pharmacy profession highlights the need for personal, organizational, and systemic solutions. However, the uptake and relative efficacy of different approaches remain unclear, particularly within community pharmacy practice. This study sought the viewpoint of community pharmacy leaders (i.e., community pharmacy managers, district managers, franchisees, owners, and executives from various pharmacy organizations) to characterize burnout from their perspectives.
This qualitative study followed a grounded theory approach. Community pharmacy leaders were interviewed using a semistructured format to gather in-depth insights into their experiences and perspectives on burnout and engagement.
Sixteen people were interviewed; interviews lasted 30 to 65 minutes, averaging 51 minutes long. Six themes were identified: perceived disconnection between front-line staff and pharmacy decision-makers, overwhelming work demands, cautious optimism toward the expanding scope of pharmacy practice, the importance of employee recognition and appreciation, appropriateness and use of existing work resources, and multimodal, systemic responsibility and solutions to burnout.
Addressing burnout requires a multifaceted approach involving personal, organizational, and systemic interventions. Evidence from this study provides valuable insights into the feasibility and efficacy of specific interventions, informing future strategies to enhance workplace well-being and engagement. The study highlights the importance of managing job demands and maximizing resources, emphasizing that personal approaches alone are insufficient and that organizational and systemic interventions are crucial.
药剂师职业倦怠问题日益突出，对有效干预措施的需求不断增加。职业倦怠会导致工作效率降低、人员流动率上升、医疗差错、患者满意度下降以及给患者和医护人员带来其他负面后果。药学专业对职业倦怠的关注度不断提高，凸显了个人、组织和系统层面解决方案的必要性。然而，不同方法的采用情况和相对疗效仍不明确，尤其是在社区药房实践中。本研究旨在探寻社区药房领导者（即社区药房经理、区域经理、加盟商、所有者以及各药房组织的高管）对职业倦怠的看法，以从他们的角度描述职业倦怠情况。
本定性研究采用扎根理论方法。通过半结构化访谈形式对社区药房领导者进行访谈，以深入了解他们对职业倦怠和工作投入的经历及看法。
共访谈了16人；访谈时长为30至65分钟，平均时长51分钟。确定了六个主题：一线员工与药房决策者之间的认知脱节、工作要求过高、对药学实践范围扩大持谨慎乐观态度、员工认可和赞赏的重要性、现有工作资源的适用性和使用情况，以及应对职业倦怠的多模式、系统性责任和解决方案。
应对职业倦怠需要采取多方面的方法，包括个人、组织和系统层面的干预措施。本研究的证据为特定干预措施的可行性和疗效提供了宝贵见解，为未来提高工作场所幸福感和工作投入度的策略提供了参考。该研究强调了管理工作要求和最大化利用资源的重要性，指出仅靠个人方法是不够的，组织和系统层面的干预措施至关重要。
