Bandyopadhyay Chiradip
FORE School of Management, New Delhi, India.
Ann Neurosci. 2024 Dec 16:09727531241302573. doi: 10.1177/09727531241302573.
Healthcare technical workers are responsible for service delivery and are indispensable to the organisation. However, being in a client facing role, they perform under client pressures thereby experiencing stress. The enormity of the healthcare industry ensures the existence of multiple competing organisations. Therefore, attrition is a cause of concern for these industries. Not only do organisations suffer as a consequence of such actions, the end users of such services may also be affected by attrition.
The purpose of this study is to examine whether the intent to stay of healthcare workers is influenced by their job satisfaction and affective commitment. It also attempts to understand if affective commitment moderates the influence of job satisfaction on the intent to stay.
The study has adopted a quantitative survey-based and primary data-based approach. The sample consists of technical healthcare staff such as medical imaging technicians, pathology laboratory technicians and medical equipment technicians. Two stage sampling has been adopted, with convenience sampling being used to approach private sector hospitals, and random sampling being used to select the respondents. Standard and established scales have been used in the study.
The results indicate a significant correlation among job satisfaction, affective commitment and intent to stay. Further, the findings of analysis indicate that job satisfaction significantly influences the intent to stay. Affective commitment also significantly impacts the intent to stay. Moreover, affective commitment moderates the influence of job satisfaction on the intent to stay.
Healthcare organisations need to focus not only on enhancing the job satisfaction of healthcare staff but also pay attention effective commitment. They therefore need to focus not only on enhancing job skills and competencies but also provide a congenial organisation climate conducive to growth and development.
医疗技术工作者负责提供服务，对机构而言不可或缺。然而，由于身处面向客户的岗位，他们在客户压力下工作，从而承受压力。医疗行业的规模庞大，确保了多个相互竞争的机构的存在。因此，人员流失是这些行业关注的一个问题。此类行为不仅会给机构带来损失，此类服务的最终用户也可能受到人员流失的影响。
本研究的目的是考察医疗工作者的留任意愿是否受到其工作满意度和情感承诺的影响。它还试图了解情感承诺是否会调节工作满意度对留任意愿的影响。
该研究采用了基于定量调查和原始数据的方法。样本包括医疗影像技师、病理实验室技师和医疗设备技师等医疗技术人员。采用了两阶段抽样，便利抽样用于联系私立医院，随机抽样用于选择受访者。研究中使用了标准的既定量表。
结果表明工作满意度、情感承诺和留任意愿之间存在显著相关性。此外，分析结果表明工作满意度显著影响留任意愿。情感承诺也对留任意愿有显著影响。此外，情感承诺调节工作满意度对留任意愿的影响。
医疗保健机构不仅需要专注于提高医疗人员的工作满意度，还需要关注有效的承诺。因此，他们不仅需要专注于提高工作技能和能力，还需要提供有利于成长和发展的融洽的组织氛围。
