Department of Business, Law, Economics and Consumer Behaviour "Carlo A. Ricciardi", Università IULM, Via Carlo Bo 1, 20143 Milan, Italy.
History, Society and Human Studies Department, University of Salento, Via di Valesio 24, 73100 Lecce, Italy.
Int J Environ Res Public Health. 2021 Apr 8;18(8):3933. doi: 10.3390/ijerph18083933.
During the first months of 2020, the world, and Italy at an early stage, went through the COVID-19 emergency that had a great impact on individual and collective health, but also on working processes. The mandatory remote working and the constant use of technology for employees raised different implications related to technostress and psycho-physical disorders. This study aimed to detect, in such a period of crisis and changes, the role of organizational communication considering the mediating role of both technostress and self-efficacy, with psycho-physical disorders as outcome. The research involved 530 workers working from home. A Structural Equations Model was estimated, revealing that organizational communication is positively associated with self-efficacy and negatively with technostress and psycho-physical disorders. As mediators, technostress is positively associated with psycho-physical disorders, whereas self-efficacy is negatively associated. As regards mediated effects, results showed negative associations between organizational communication and psycho-physical disorders through both technostress and self-efficacy. This study highlighted the potential protective role of organizational communication that could buffer the effect of technostress and enhance a personal resource, self-efficacy, which is functional to the reduction of psycho-physical disorders. This study contributed to literature underlying the role of communication in the current crisis and consequent reorganization of the working processes.
在 2020 年头几个月，世界，尤其是意大利，经历了 COVID-19 紧急情况，这对个人和集体健康，以及工作流程都产生了巨大影响。强制性的远程办公和员工对技术的持续使用引发了与技术压力和身心障碍相关的不同问题。本研究旨在检测在这种危机和变革时期，组织沟通的作用，同时考虑技术压力和自我效能感的中介作用，以身心障碍为结果。该研究涉及 530 名在家工作的员工。我们对结构方程模型进行了估计，结果表明组织沟通与自我效能感呈正相关，与技术压力和身心障碍呈负相关。作为中介变量，技术压力与身心障碍呈正相关，而自我效能感与身心障碍呈负相关。至于中介效应，研究结果表明，组织沟通通过技术压力和自我效能感与身心障碍呈负相关。本研究强调了组织沟通的潜在保护作用，它可以缓冲技术压力的影响，增强个人资源，即自我效能感，这对于减少身心障碍是有效的。本研究为沟通在当前危机和随后的工作流程重组中的作用提供了文献依据。
