Beardmore Charlotte, England Andrew, Cruwys Cheryl, Carrié Dominique
European Society of Radiology Patient Advisory Group (ESR-PAG), Vienna, Austria.
European Federation of Radiographer Societies (EFRS), Cumieira, Portugal.
Insights Imaging. 2024 Dec 19;15(1):300. doi: 10.1186/s13244-024-01868-5.
The Patient Advisory Group (PAG) of the European Society of Radiology, in collaboration with the European Federation of Radiographer Societies (EFRS), aims to highlight, in this short paper, the important role that communication plays when trying to meet patients' expectations throughout their imaging journey in a radiology department. The interactions with radiography professionals carrying out diagnostic or interventional procedures are critical in supporting high-quality patient care and patients' expectations. The key areas of consideration have been summarised in an easy-to-remember mnemonic: COMMUNICATION. There are different healthcare systems and medical imaging services across Europe, and healthcare providers should be mindful, when setting up new operational procedures, of the need for processes and systems to support the delivery of patient-centred care. At times when new or improved technology is being introduced, such as artificial intelligence applications, telemedicine, robotisation of interventional procedures, and digitised records, the impact on patient-radiographer communication and interactions should be considered. CRITICAL RELEVANCE STATEMENT: Effective communication helps radiographers meet patients' expectations by ensuring clear explanations, reducing anxiety, fostering trust, and improving cooperation during procedures. This enhances patient satisfaction, safety, and the overall quality of care, aligning with professional standards and patient-centred healthcare. KEY POINTS: Patient-centred imaging services are key to meeting patients' demands. Radiography professionals in radiology departments and medical imaging services should always communicate effectively with patients. This ESR-Patient Advisory Group publication attempts to summarise the key areas that should be embedded in patient communication. The 'COMMUNICATION' statement can be used as a reminder to all radiography professionals to work to improve patient-radiographer interactions and provide patient-focused services.
欧洲放射学会患者咨询小组（PAG）与欧洲放射技师协会联合会（EFRS）合作，旨在通过这篇短文强调在放射科患者的整个影像检查过程中，沟通对于满足患者期望所发挥的重要作用。与进行诊断或介入操作的放射技师的互动对于支持高质量的患者护理和患者期望至关重要。关键的考虑领域已总结成一个易于记忆的助记词：沟通（COMMUNICATION）。欧洲各地存在不同的医疗保健系统和医学影像服务，医疗服务提供者在制定新的操作程序时应留意支持以患者为中心的护理的流程和系统的必要性。在引入新技术或改进技术时，如人工智能应用、远程医疗、介入操作的机器人化以及数字化记录，应考虑其对患者与放射技师沟通及互动的影响。关键相关性声明：有效的沟通有助于放射技师通过确保清晰解释、减轻焦虑、增进信任以及在操作过程中改善合作来满足患者期望。这提高了患者满意度、安全性以及整体护理质量，符合专业标准和以患者为中心的医疗保健要求。要点：以患者为中心的影像服务是满足患者需求的关键。放射科和医学影像服务中的放射技师专业人员应始终与患者进行有效沟通。欧洲放射学会患者咨询小组的这份出版物试图总结患者沟通中应涵盖的关键领域。“沟通（COMMUNICATION）”声明可作为提醒所有放射技师专业人员努力改善患者与放射技师互动并提供以患者为中心服务的依据。
