Moustafa Hanaa M, Hassan Rabab M, Badran Fawzia M
Nursing Administration Department, Faculty of Nursing, Ain Shams University, Cairo, Egypt.
BMC Nurs. 2025 Jan 6;24(1):9. doi: 10.1186/s12912-024-02581-w.
Negotiating is a common occurrence and a significant part of everyday tasks for head nurses. The ability of the head nurse to effectively negotiate is a crucial management tool for work management in healthcare facilities.
The present study aimed to assess the effect of negotiation skills training program on head nurses' knowledge and behavior.
A pretest-posttest, one-group quasi-experimental design was conducted at Menoufia University Hospitals. It is located in Shebeen, Elkom City, Cairo, Egypt. All head nurses and their assistants and their number 64 head nurses.
The results indicated that a minority of head nurses had satisfactory knowledge regarding negotiation in the pretest phase and obviously increased in the posttest to be more than three quarters and slightly decreased in the follow-up phase. Also, a minority had a high negotiation behavior level in the pretest phase and increased to be more than half in the posttest with a slight decrease in the follow-up stage. There was a highly statistically significant difference between pre-, post-, and follow-up results regarding negotiation knowledge and behavior.
The study revealed that the head nurse's knowledge and behavior increased markedly after implementing the negotiation skills training program.
Conduct continuous education and training programs for stimulating and developing head nurses' knowledge, behavior regarding negotiation, and hospital administration should support the importance of negotiation skills to both head nurses and organizations. TRIAL REGISTRATION NUMBER [TRN]: The study protocol was approved by the Research Ethics Committee of the Faculty of Nursing, Ain Shams University (code number: NUR 23.10.131).
谈判是护士长日常工作中常见且重要的一部分。护士长有效谈判的能力是医疗机构工作管理的关键管理工具。
本研究旨在评估谈判技巧培训项目对护士长知识和行为的影响。
在埃及开罗省舍宾市埃尔科姆城的曼努菲亚大学医院进行了一项前测-后测、单组准实验设计。共有64名护士长及其助理参与。
结果表明，少数护士长在预测试阶段对谈判的知识掌握情况令人满意，在后测试阶段明显增加至超过四分之三，在随访阶段略有下降。此外，少数护士长在预测试阶段的谈判行为水平较高，在后测试阶段增加至超过一半，在随访阶段略有下降。在谈判知识和行为的前测、后测和随访结果之间存在高度统计学差异。
研究表明，实施谈判技巧培训项目后，护士长的知识和行为有显著提高。
开展持续教育和培训项目，以激发和培养护士长的谈判知识和行为，医院管理部门应重视谈判技巧对护士长和组织的重要性。试验注册号[TRN]：本研究方案已获得艾因夏姆斯大学护理学院研究伦理委员会批准（编号：NUR 23.10.131）。
