de Oliveira Dannielly Azevedo, Ferreira Douglissandra de Morais, Lisboa Lilian Lira, Nobre Thaiza Teixeira Xavier
Postgraduate Program in Public Health, Federal University of Rio Grande do Norte, Natal, Rio Grande do Norte, Brazil.
Department of Letters, Federal University of Rio Grande do Norte, Natal, Rio Grande do Norte, Brazil.
PLoS One. 2024 Dec 30;19(12):e0315816. doi: 10.1371/journal.pone.0315816. eCollection 2024.
The expectations and needs of users and those assisting determine the quality of services. It becomes a priority to understand how all elements involved in the care process perceive the quality of the services offered, aiming to intervene promptly and organize them to satisfy the needs of both and improve the assistance provided.
To develop and carry out content validation of an instrument for evaluating the quality of the Reception service with Risk Classification in obstetrics with evaluation dimensions for users, health professionals, and managers.
This is a methodological study for constructing and validating content. Consider the Pasquali Model, following the theoretical pole's component steps and the empirical's beginning. An instrument was created and divided into 3 modules: with a dimension for the user (module 1), health workers (module 2), and manager (module 3), created based on the theoretical framework according to Donabedian and the objectives proposed by the World Health Organization and Brazilian Ministry of Health. Validated for content by a committee of judges (experts) specializing in the area of the instrument. The analysis was carried out based on the committee's agreement rate, Content Validity Index (CVI), and Kappa index for the evaluation and achievement of the ideal parameters of agreement and content validity of the tool among the judges.
The results suggest that the tool has good content validity. CVI, Kappa, and CI were evaluated above 0.8. Item values considered lower than 0.8 were excluded.
The results suggest that the tool has good content validity, and the pilot test stage can be continued to complete the validation process.
用户及其协助者的期望和需求决定了服务质量。了解护理过程中所有相关要素如何看待所提供服务的质量成为当务之急，旨在及时进行干预并组织安排，以满足双方需求并改善所提供的护理服务。
开发并实施一项用于评估产科分诊服务质量的工具的内容效度验证，该工具具有针对用户、卫生专业人员和管理人员的评估维度及风险分类。
这是一项构建和验证内容的方法学研究。参考帕斯夸利模型，遵循理论极点的组成步骤和实证研究的开端。创建了一个工具并分为3个模块：基于多纳贝迪安的理论框架以及世界卫生组织和巴西卫生部提出的目标，创建了针对用户的维度（模块1）、卫生工作者的维度（模块2）和管理人员的维度（模块3）。由专门从事该工具领域的评审委员会（专家）对内容进行验证。基于评审委员会成员的一致率、内容效度指数（CVI）和卡帕指数进行分析评估，以确定该工具在评审人员之间的一致性和内容效度的理想参数是否达成。
结果表明该工具具有良好的内容效度。CVI、卡帕值和CI的评估结果均高于0.8 。将被认为低于0.8的项目值排除。
结果表明该工具具有良好的内容效度，可以继续进行试点测试阶段以完成验证过程。
