Mutsekwa Rumbidzai N, Campbell Katrina L, Canavan Russell, Angus Rebecca L, McBride Liza-Jane, Byrnes Joshua
Gold Coast Hospital, Gold Coast, Brisbane, Australia
Healthcare Excellence and Innovation, Brisbane, Queensland, Australia.
BMJ Open. 2024 Dec 20;14(12):e088663. doi: 10.1136/bmjopen-2024-088663.
OBJECTIVES: Efficient performance evaluation is essential for driving improvement, ensuring accountability and optimisation of outcomes in healthcare delivery. However, its complexity often leads to ineffective implementation. This article aims to advance the field of performance measurement within alternative healthcare delivery models of care through the development and validation of a comprehensive evaluation framework. DESIGN AND PARTICIPANTS: A seven-stage methodological approach was adapted from the Health Care Quality Indicators Project and a conceptual analysis method. The first three stages, which have been previously published, included: (1) an extensive literature review, (2) engagement with consumers and patients through interviews and a discrete choice experiment and (3) involvement of stakeholders across the healthcare system via interviews and surveys. Building on this previous work, the present study advances the framework development through four additional stages: (4) development of a conceptual framework (identifying, categorising, synthesising concepts into outcome domains), (5) expert consultation, (6) validation using a real-world case study and (7) refinement for practical applicability and effectiveness in evaluating alternative healthcare delivery models of care. RESULTS: The framework was developed by synthesising insights from phases 1-3 of our previously published work and refined through consultations with 25 experts, confirming its relevance, clarity and suitability for diverse audiences. This study also details the framework's validation, refinement and finalisation process. The final framework is structured around eight primary domains, covering implementation outcomes, effectiveness, safety, patient-centredness, healthcare provider experience, access, service delivery and economic evaluation. Within the implementation outcomes domain, three subdomains-adoptability, implementability and sustainability-are further delineated, providing a comprehensive assessment. CONCLUSIONS: The comprehensive evaluation framework developed in this study provides a vital tool for enhancing implementation and performance measurement in alternative healthcare delivery models. By integrating insights from various stakeholders, the framework promotes data-driven decisions on adopting, implementing and sustaining various healthcare delivery models. Through systematic application, this framework aims to drive tangible enhancements in patient outcomes, improve healthcare provider experiences, and optimise overall healthcare system efficiency.
目标:高效的绩效评估对于推动医疗服务的改进、确保问责制以及优化医疗服务结果至关重要。然而,其复杂性常常导致实施效果不佳。本文旨在通过开发和验证一个全面的评估框架,推动替代医疗服务模式下的绩效衡量领域的发展。 设计与参与者:采用了来自医疗质量指标项目的七阶段方法和概念分析方法。前三个阶段(已发表)包括:(1)广泛的文献综述,(2)通过访谈和离散选择实验与消费者和患者进行互动,(3)通过访谈和调查让医疗系统中的利益相关者参与进来。基于此前的工作,本研究通过另外四个阶段推进框架开发:(4)概念框架的开发(识别、分类、将概念综合到结果领域),(5)专家咨询,(6)使用实际案例研究进行验证,(7)为评估替代医疗服务模式的实际适用性和有效性进行完善。 结果:该框架是通过综合我们此前发表工作的第1至3阶段的见解而开发的,并通过与25位专家的磋商进行了完善,证实了其对不同受众的相关性、清晰度和适用性。本研究还详细介绍了框架的验证、完善和定稿过程。最终框架围绕八个主要领域构建,涵盖实施结果、有效性、安全性、以患者为中心、医疗服务提供者体验、可及性、服务提供和经济评估。在实施结果领域内,进一步划分了三个子领域——可采用性、可实施性和可持续性——以提供全面评估。 结论:本研究中开发的综合评估框架为加强替代医疗服务模式中的实施和绩效衡量提供了一个重要工具。通过整合来自不同利益相关者的见解,该框架促进了关于采用、实施和维持各种医疗服务模式的数据驱动决策。通过系统应用,该框架旨在切实改善患者结果,提升医疗服务提供者体验,并优化整体医疗系统效率。
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