Duyen Vo Quang Loc, Nguyen Minh Trung, Yen Dang Thi Ngoc, Dung Quach Thi Hong, Ngoc Truong Huynh Kim, Dewey Rebecca Susan, Tran Thi Thu, Tran Van De
Department of Health Sciences, College of Natural Sciences, Can Tho University, Can Tho, Vietnam.
Department of Epidemiology, Can Tho University of Medicine and Pharmacy, Can Tho, Vietnam.
J Patient Exp. 2025 Jan 17;12:23743735241310260. doi: 10.1177/23743735241310260. eCollection 2025.
Inadequate provision of medication-related information can lead to nonadherence to treatment. This study aims to investigate patient satisfaction regarding medication-related information provided by healthcare professionals and to identify factors associated with patient experience regarding information. A cross-sectional descriptive study was conducted in October 2023 among 400 patients at a rural private polyclinic in Ben Tre, Vietnam by using a self-administered questionnaire. The key findings of this study showed that over half of the participants expressed overall satisfaction with the information provided (52%), with 57.5% satisfaction on the action and use subscale, and 56.8% satisfaction on the potential problems subscale. Patients aged 41 to 60 ( = .018), those older than 60 ( = .001), those with more than 2 dependents ( = .038), and those receiving information only from nurses ( = .009) were more likely to be satisfied with the information they received. Patient satisfaction with medication-related information received was low. Healthcare professionals should ensure timely and comprehensive communication about medications, particularly regarding potential side effects. While this study primarily focused on satisfaction, the closely related concept of patient experience warrants further exploration in future studies with a more deliberate focus.
药物相关信息提供不足可能导致治疗依从性差。本研究旨在调查患者对医护人员提供的药物相关信息的满意度，并确定与患者信息体验相关的因素。2023年10月，在越南槟椥省一家农村私立综合诊所对400名患者进行了一项横断面描述性研究，采用自填式问卷。本研究的主要结果表明，超过一半的参与者对所提供的信息表示总体满意（52%），对行动和使用子量表的满意度为57.5%，对潜在问题子量表的满意度为56.8%。年龄在41至60岁之间的患者（=0.018）、60岁以上的患者（=0.001）、有2名以上受抚养人的患者（=0.038）以及仅从护士那里获得信息的患者（=0.009）对所获得的信息更有可能感到满意。患者对所获得的药物相关信息的满意度较低。医护人员应确保及时、全面地沟通药物信息，尤其是关于潜在副作用的信息。虽然本研究主要关注满意度，但患者体验这一密切相关的概念值得在未来的研究中进一步探索，且要有更明确的重点。
