Naseem Sobia, Mohsin Muhammad, Jamil Khalid
School of Economics and Management, Hunan University of Arts and Science, Changde, Hunan, China.
School of Business, Hunan University of Humanities, Science and Technology, Loudi, China.
BMC Psychol. 2025 Jan 27;13(1):71. doi: 10.1186/s40359-025-02404-w.
This study examines the impact of knowledge management practices (KMP) on job satisfaction, focusing on the mediating roles of learning opportunities and communication quality. It aims to provide insights into how effectively KMP can enhance employee satisfaction in Pakistan's IT sector.
The research utilizes cross-sectional data collected from 345 IT sector employees in Pakistan. A survey method was employed, using a structured questionnaire to gather the necessary data. The data was then analyzed to determine the relationships between KMP, learning opportunities, communication quality, and job satisfaction.
The findings reveal that KMP has a significant positive impact on job satisfaction. Additionally, KMPs are found to positively influence learning opportunities and communication quality, which in turn significantly contribute to job satisfaction. The results demonstrate that learning opportunities and communication quality mediate the relationship between KMP and job satisfaction.
This study recommends that the IT sector in Pakistan can improve job satisfaction by developing effective KMP that supports learning and communication quality. These practices also enhance employee satisfaction and are compatible with the identified strategic objectives of a knowledge-based economy in Pakistan's framework. In addition, this research extends the theoretical literature on the relationship between KMP and job satisfaction, with learning opportunities and communication quality as mediating factors. It offers important implications for IT firms and presents a foundation for future studies to examine potential moderators and replicate these results in other industries and geographies.
本研究考察知识管理实践（KMP）对工作满意度的影响，重点关注学习机会和沟通质量的中介作用。其目的是深入了解KMP在巴基斯坦信息技术部门能多有效地提高员工满意度。
该研究使用从巴基斯坦345名信息技术部门员工收集的横截面数据。采用调查方法，使用结构化问卷收集必要数据。然后对数据进行分析，以确定KMP、学习机会、沟通质量和工作满意度之间的关系。
研究结果表明，KMP对工作满意度有显著的积极影响。此外，发现KMP对学习机会和沟通质量有积极影响，而这反过来又对工作满意度有显著贡献。结果表明，学习机会和沟通质量在KMP与工作满意度之间起中介作用。
本研究建议，巴基斯坦的信息技术部门可以通过制定支持学习和沟通质量的有效KMP来提高工作满意度。这些实践还能提高员工满意度，并且与巴基斯坦框架中基于知识经济的既定战略目标相符。此外，本研究扩展了关于KMP与工作满意度之间关系的理论文献，其中学习机会和沟通质量为中介因素。它为信息技术公司提供了重要启示，并为未来研究考察潜在调节因素以及在其他行业和地区复制这些结果奠定了基础。
