Institute of Occupational Medicine, Medical Faculty, Otto-von-Guericke-University, Leipziger Straße 44, 39120 Magdeburg, Germany.
Int J Environ Res Public Health. 2023 Mar 4;20(5):4578. doi: 10.3390/ijerph20054578.
Ambulance services are changing, and the SARS-CoV-2 pandemic has been a major challenge in the past three years. Job satisfaction and work engagement are important characteristics for a healthy organization and success in one's profession. The purpose of the current systematic review was to evaluate the predictors of job satisfaction and work engagement in prehospital emergency medical service personnel. Electronic databases, such as PubMed, Ovid Medline, Cochrane Library, Scopus, Web of Science, PsycINFO, PSYNDEX, and Embase, were utilized in this review. Predictors (ß coefficient, odds ratio, rho) of higher job satisfaction and work engagement were examined. Only prehospital emergency medical service personnel were considered. The review included 10 studies worldwide with 8358 prehospital emergency medical service personnel (24.9% female). The main predictor for job satisfaction was supervisors' support. Other predictors were younger or middle age and work experience. Emotional exhaustion and depersonalization, as burnout dimensions, were negative predictors for higher job satisfaction or work engagement. Quality demands for health care systems are a significant challenge for future emergency medical services. The psychological and physical strengthening of employees is necessary and includes constant supervision of managers or facilitators.
救护车服务正在发生变化，SARS-CoV-2 大流行在过去三年中是一个重大挑战。工作满意度和工作投入是健康组织的重要特征，也是专业成功的关键。本系统评价的目的是评估院前急救医疗服务人员工作满意度和工作投入的预测因素。本研究利用了电子数据库，如 PubMed、Ovid Medline、Cochrane 图书馆、Scopus、Web of Science、PsycINFO、PSYNDEX 和 Embase。研究了预测工作满意度和工作投入较高的因素（β系数、优势比、rho）。仅考虑院前急救医疗服务人员。该综述包括全球 10 项研究，涉及 8358 名院前急救医疗服务人员（24.9%为女性）。主管的支持是工作满意度的主要预测因素。其他预测因素包括年龄较小或中年以及工作经验。情感耗竭和去人性化，作为倦怠的维度，是工作满意度或工作投入较高的负面预测因素。医疗保健系统的质量要求是未来应急服务的重大挑战。员工的心理和身体强化是必要的，包括管理者或促进者的持续监督。
