Fu Qinghua, AlWadi Belal Mahmoud, Liviu Marian Matac, Dias Rui
Department of Business Administration, Moutai Institute, Zunyi, China.
Department of Basic Sciences (Humanities and Scientific), Faculty of Arts, Al-Zaytoonah University of Jordan, Amman, Jordan.
PLoS One. 2025 Feb 25;20(2):e0316601. doi: 10.1371/journal.pone.0316601. eCollection 2025.
This article investigates the link between corporate social responsibility (CSR) perceptions of employees and employee burnout, from a sustainable development point of view, in the healthcare system of China. It fills the void in conventional literature by analyzing the indirect effect of CSR on the health and well-being of health workers aligning with SDGs focused on health and wellbeing. To be able to address the crux of healthcare professionals' burnout which can have far-reaching negative consequences for individual welfare and healthcare delivery, this research explores the linkages between CSR perceptions, employee burnout, happiness, psychological safety, and altruistic behavior. Data were obtained from 392 health care workers in three Chinese cities through a thrice-administered questionnaire that measures CSR perceptions of employees, burnout levels, happiness, safety perceptions, and altruistic motivations. It is seen that results show a strong link between CSR perceptions of employees and burnout reduction. Furthermore, the happiness and psychological safety of workers were expressed as mediators, with altruism playing the role of moderator. The above points highlight the need to adopt CSR strategies to promote employee well-being and combat burnout in the healthcare sector, which plays a vital role in global initiatives to attain SDGs related to good health and well-being, and sustainable development. Additionally, this research increases the debate on employee burnout based on their organization's CSR perceptions and positive psychology theory as a lens, bringing up CSR as the key factor in the achievement of sustainable development and the improvement of well-being within healthcare settings.
本文从可持续发展的角度，在中国医疗体系中研究员工对企业社会责任（CSR）的认知与员工倦怠之间的联系。通过分析企业社会责任对医护人员健康和福祉的间接影响，本研究填补了传统文献的空白，这些影响与聚焦于健康和福祉的可持续发展目标相一致。为了能够解决医疗专业人员倦怠的症结，这一症结可能对个人福利和医疗服务产生深远的负面影响，本研究探索了企业社会责任认知、员工倦怠、幸福感、心理安全感和利他行为之间的联系。数据来自中国三个城市的392名医护人员，通过三次发放的问卷收集，该问卷测量员工对企业社会责任的认知、倦怠水平、幸福感、安全感认知和利他动机。研究结果表明，员工对企业社会责任的认知与倦怠减轻之间存在紧密联系。此外，员工的幸福感和心理安全感起到了中介作用，利他主义起到了调节作用。上述要点凸显了在医疗行业采用企业社会责任策略以促进员工福祉和对抗倦怠的必要性，这在实现与良好健康和福祉以及可持续发展相关的可持续发展目标的全球倡议中发挥着至关重要的作用。此外，本研究以组织的企业社会责任认知和积极心理学理论为视角，增加了关于员工倦怠的讨论，将企业社会责任视为医疗环境中实现可持续发展和改善福祉的关键因素。
