Wang Yu, Yan Li, Alshuaibi Mohammad Said Ibrahim
School of Management, Zunyi Medical University, Guizhou, China.
College of Mobile Communication, Chongqing, China.
Acta Psychol (Amst). 2025 May;255:104922. doi: 10.1016/j.actpsy.2025.104922. Epub 2025 Mar 17.
In the dynamic arena of China's hospitality industry, understanding employee well-being has emerged as a paramount concern. The primary purpose of this study is to explore the intricate dynamics between Corporate Social Responsibility (CSR) and the pervasive issue of employee burnout, particularly within Beijing and Shanghai, the country's hospitality nerve centers. Hypothesizing that CSR can act as a protective shield against burnout, we further postulate that employee happiness and intrinsic motivation play intermediary roles in this relationship. Data collection spanned Beijing and Shanghai's diverse hospitality organizations, using a rigorous three-wave approach that culminated in insights from 385 valid responses. Through advanced structural equation modeling, the findings robustly validate our hypotheses, revealing the profound influence of CSR on burnout, mediated by happiness and motivation. This research not only elevates the academic discourse on workplace well-being and CSR in the Chinese context but also bears significant practical implications, emphasizing the strategic importance of employee-centric CSR initiatives for sustained organizational success in the hospitality sector.
在中国充满活力的酒店业领域，了解员工福祉已成为一项至关重要的关注点。本研究的主要目的是探讨企业社会责任（CSR）与普遍存在的员工倦怠问题之间的复杂动态关系，特别是在中国酒店业的神经中枢北京和上海。假设企业社会责任可以作为抵御倦怠的保护盾，我们进一步推测员工幸福感和内在动机在这种关系中起中介作用。数据收集涵盖了北京和上海的各类酒店组织，采用了严谨的三阶段方法，最终从385份有效回复中得出了见解。通过先进的结构方程模型，研究结果有力地验证了我们的假设，揭示了企业社会责任通过幸福感和动机对倦怠产生的深远影响。这项研究不仅提升了中国背景下关于职场福祉和企业社会责任的学术讨论，还具有重大的实际意义，强调了以员工为中心的企业社会责任倡议对于酒店业组织持续成功的战略重要性。
