de Oliveira Lima Helidea, Carvalho Giseli Rodrigues, Nogueira Rodrigo, Campello Verena B N A, de Araújo Ana Claudia Lopes Fernandes, de Souza Álvaro Nonato, Stuchi Bruno Pereira, de Melo Torres Vanessa, Simões Deborah, da Silva Leopoldo Muniz
Patient Safety and Quality Department, IDOR - D'Or Institute for Research and Education - Rede D'Or, São Paulo, Brazil.
Patient Safety and Quality Department, Vila Nova Star - Rede D´Or, São Paulo, SP, Brazil.
J Patient Exp. 2025 Mar 13;12:23743735251325138. doi: 10.1177/23743735251325138. eCollection 2025.
The perceptions of healthcare providers regarding patient experience are essential for enhancing healthcare services and improving the overall patient journey. This study aimed to analyze patient experience efforts across six dimensions within a network of private hospitals in Brazil, leveraging insights derived from the perspectives of healthcare providers. A web-based survey was conducted, including questions about the following dimensions: (1) Governance and Leadership; (2) infrastructure and access; (3) staff and provider engagement; (4) Patient & Family Engagement; (5) Policy & Measurement; and (6) Quality & Clinical Excellence. All dimensions were classified as "making progress," except for the "Staff & Provider Engagement" dimension, which was classified as "getting started". Professional experience did not influence perceptions of any dimension. A comparison of scores between physicians and nursing staff revealed the largest mean difference among the professional categories (p < 0.001). The key dimensions for implementing and developing patient experiences were positively identified by professionals of the multidisciplinary team in the study context. Healthcare professionals' engagement has emerged as the primary factor identified as an opportunity to improve patient experience.
医疗服务提供者对患者体验的看法对于提升医疗服务和改善患者整体就医过程至关重要。本研究旨在利用从医疗服务提供者角度获得的见解，分析巴西私立医院网络中六个维度的患者体验工作。开展了一项基于网络的调查，包括有关以下维度的问题：（1）治理与领导力；（2）基础设施与可及性；（3）员工与提供者参与度；（4）患者及家属参与度；（5）政策与衡量；（6）质量与临床卓越性。除了“员工与提供者参与度”维度被归类为“刚刚起步”外，所有维度均被归类为“取得进展”。专业经验并未影响对任何维度的看法。医生和护士之间得分的比较显示，专业类别之间的平均差异最大（p < 0.001）。在研究背景下，多学科团队的专业人员积极确定了实施和发展患者体验的关键维度。医疗专业人员的参与已成为被确定为改善患者体验机会的主要因素。
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