Kutsch Elmar, Siala Haytham, Cantarelli Chantal, Djabbarov Ibrat
School of Management, Cranfield University, Cranfield, UK.
The School of Business and Management, Queen Mary University of London, London, UK.
Risk Anal. 2025 Aug;45(8):2356-2374. doi: 10.1111/risa.70024. Epub 2025 Mar 22.
This study examines how actors in a high-reliability organization categorize errors as near-misses or accidents through the lens of adaptive capacity and adaptive range. We studied a large defense entity with operations critical to national security to understand how organization members categorized errors during incidents. Using the repertory grid method to interview informants, we identify key dualities that actors navigate between anticipatory and retrospective responses to errors. These dualities collectively reflect the organization's adaptive capacity and adaptive range when balancing anticipatory and retrospective responses. Our analysis of error categorization through this lens provides new insights into how high-reliability organizations manage incidents to maintain reliability and offers practical implications for enhancing organizational resilience in high-risk settings.
本研究通过适应能力和适应范围的视角，考察了高可靠性组织中的行为者如何将错误归类为未遂失误或事故。我们研究了一个对国家安全至关重要的大型国防实体，以了解组织成员在事件发生期间如何对错误进行分类。通过使用 repertory grid 方法采访受访者，我们确定了行为者在对错误的预期性和回顾性反应之间进行权衡的关键二元性。这些二元性共同反映了组织在平衡预期性和回顾性反应时的适应能力和适应范围。我们通过这一视角对错误分类的分析，为高可靠性组织如何管理事件以维持可靠性提供了新的见解，并为在高风险环境中增强组织恢复力提供了实际启示。
