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运用情商提升临时团队绩效。

Enhancing ad hoc team performance with emotional intelligence.

作者信息

White Bobbie Ann Adair, Healy Michael G, Orgill Britlyn D, Arroliga Alejandro C

机构信息

Department of Health Professions Education, School of Healthcare Leadership, MGH Institute of Health Professions, Boston, Massachusetts, USA.

Department of Surgery, Baylor Scott & White Health, Temple, Texas, USA.

出版信息

Proc (Bayl Univ Med Cent). 2025 Feb 25;38(3):354-357. doi: 10.1080/08998280.2025.2463274. eCollection 2025.

Abstract

Ad hoc teams in healthcare systems are beneficial from an organizational lens. Despite the benefits of ad hoc teams, clinical faculty have reported concerns due to a short time to coalesce prior to taking care of complex patients in areas such as the intensive care unit, trauma bay, or operating room. Evidence around ad hoc teams is scarce, so we extrapolated key findings from adjacent literature to establish a foundation for ad hoc team members' individual readiness. We propose that it is critical for team members to be individually prepared, and we borrow from literature focused on building emotionally intelligent (EI) teams. Thus, all team members should develop their EI to ensure that they will demonstrate self-awareness, empathy, transparency, adaptability, and collaboration. If each team member shows up with a high level of EI, the team should be able to read the situation, anticipate the needs of other team members, and adapt as needed, ensuring a positive outcome for the patient and team.

摘要

从组织角度来看,医疗系统中的特别团队是有益的。尽管特别团队有诸多好处,但临床教员报告称,在重症监护室、创伤急救区或手术室等领域,由于在照顾复杂患者之前凝聚团队的时间较短,他们对此存在担忧。关于特别团队的证据很少,因此我们从相关文献中推断出关键发现,以为特别团队成员的个人准备情况奠定基础。我们认为团队成员做好个人准备至关重要,并且我们借鉴了专注于打造具有情商(EI)团队的文献。因此,所有团队成员都应培养自己的情商,以确保他们能够展现自我意识、同理心、透明度、适应能力和协作能力。如果每个团队成员都具备较高的情商,团队应该能够洞察形势,预测其他团队成员的需求,并根据需要做出调整,从而确保为患者和团队带来积极的结果。

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