Cheung Francis, Wu Dan, Zheng Yonglin, Li Chen
Department of Psychology, Lingnan University, Tuen Mun, Hong Kong.
School of Psychology, Shenzhen University, Shenzhen, Guangdong, China.
BMC Public Health. 2025 May 3;25(1):1647. doi: 10.1186/s12889-025-22946-3.
This study examined the relationships between work stressors (i.e., precarious work conditions, customer incivility, fast work pace, and job insecurity) and their relations with job satisfaction and emotional exhaustion among platform drivers in mainland China. In addition, we tested whether psychological capital (PsyCap) moderated the hypothesized relationships.
2539 platform drivers (Men = 2244; Women = 295, Mean age = 28.18, SD = 6.38) in Mainland China were recruited.
Work stressors were positively related to emotional exhaustion but negatively associated with job satisfaction. Regarding the hypothesized moderating effect, PsyCap moderated the association between precarious work conditions and fast work pace in predicting job satisfaction. Furthermore, PsyCap also interacted with precarious work conditions, job insecurity, and customer incivility in predicting emotional exhaustion.
The occupational well-being of platform drivers was significantly related to their working conditions. PsyCap is a salient factor that alleviates the negative work stressors that affect these outcomes.
本研究考察了中国大陆网约车司机的工作压力源（即不稳定的工作条件、顾客无礼行为、快速的工作节奏和工作不安全感）及其与工作满意度和情绪耗竭之间的关系。此外，我们还检验了心理资本（PsyCap）是否调节了上述假设关系。
招募了2539名中国大陆网约车司机（男性=2244人；女性=295人，平均年龄=28.18岁，标准差=6.38）。
工作压力源与情绪耗竭呈正相关，但与工作满意度呈负相关。关于假设的调节效应，心理资本调节了不稳定工作条件和快速工作节奏与工作满意度之间的关系。此外，心理资本在预测情绪耗竭时，还与不稳定工作条件、工作不安全感和顾客无礼行为存在交互作用。
网约车司机的职业幸福感与其工作条件显著相关。心理资本是减轻影响这些结果的负面工作压力源的一个显著因素。
