Zakirah Aina Zainatul, Saniasiaya Jeyasakthy
Department of Otorhinolaryngology, Faculty of Medicine, Universiti Malaya, Kuala Lumpur, 50603 Malaysia.
Indian J Otolaryngol Head Neck Surg. 2025 May;77(5):2078-2087. doi: 10.1007/s12070-025-05451-2. Epub 2025 Apr 7.
Artificial intelligence (AI) chatbots such as ChatGPT have the potential to assist parents and caregivers in understanding their child's general health condition. Despite the potential benefits research on parents perceptions of using AI chatbots is still limited. This study explored parents' and caregivers' perceptions of AI chatbots to understand their child's Otorhinolaryngology (ORL) condition. A cross-sectional survey was conducted among parents or caregivers of children with ORL conditions attending Paediatric ORL clinic over one month. The survey explored the familiarity with AI chatbots, perception, openness, and factors influencing their usage to understand their child's ORL condition. 38 responses were obtained. Awareness of AI chatbots among parents/ caregivers was considered average, with only 52.63% ( = 20) having heard about the technology. A smaller subset used AI chatbots, i.e., ChatGPT (70.00%, = 14), with 21.43% ( = 3) used ChatGPT specifically for pediatric health-related information. 68.42% preferred the explanation provided by doctors compared to the AI chatbot ( = 26), although the majority agreed that the AI chatbot might help them to understand health information better than traditional resources like web search engines, with 60.53% ( = 23). Most participants (60.53% = 23) expressed interest in using AI chatbots. High openness was shown when using an AI chatbot to obtain general information about the condition (76.32%, = 29) and symptom identification (71.05%, = 7). The participants expressed their interest in adopting ChatGPT for health-related use, such as ease of understanding (68.42%, = 26), accurate information (65.79%, = 25), and easing communication with doctors (60.53%, = 23). We found a high preference for medical consultation with doctors compared to AI chatbots (73.68%, = 28). Familiarity with AI chatbots and their potential role in healthcare is still scarce in the community. Future research should continue exploring the potential of ChatGPT as a health AI chatbot and increase its accuracy in delivering health-related information.
The online version contains supplementary material available at 10.1007/s12070-025-05451-2.
诸如ChatGPT之类的人工智能聊天机器人有潜力帮助家长和护理人员了解孩子的总体健康状况。尽管有潜在益处，但关于家长对使用人工智能聊天机器人的看法的研究仍然有限。本研究探讨了家长和护理人员对人工智能聊天机器人的看法，以了解他们孩子的耳鼻喉科（ORL）状况。在一个月的时间里，对前往儿科耳鼻喉科诊所就诊的患有耳鼻喉疾病的儿童的家长或护理人员进行了横断面调查。该调查探讨了对人工智能聊天机器人的熟悉程度、看法、接受程度以及影响他们使用该机器人来了解孩子耳鼻喉状况的因素。共获得38份回复。家长/护理人员对人工智能聊天机器人的认知度被认为处于平均水平，只有52.63%（n = 20）听说过这项技术。使用人工智能聊天机器人的人数较少，即ChatGPT（70.00%，n = 14），其中21.43%（n = 3）专门使用ChatGPT获取与儿科健康相关的信息。68.42%（n = 26）的人更喜欢医生提供的解释，而不是人工智能聊天机器人的解释，不过大多数人同意，与网络搜索引擎等传统资源相比，人工智能聊天机器人可能会帮助他们更好地理解健康信息，这一比例为60.53%（n = 23）。大多数参与者（60.53%，n = 23）表示有兴趣使用人工智能聊天机器人。在使用人工智能聊天机器人获取有关病情的一般信息（76.32%，n = 29）和症状识别（71.05%，n = 7）时，表现出较高的接受度。参与者表达了他们对将ChatGPT用于健康相关用途的兴趣，比如易于理解（68.42%，n = 26）、信息准确（65.79%，n = 25）以及便于与医生沟通（60.53%，n = 23）。我们发现，与人工智能聊天机器人相比，人们更倾向于与医生进行医疗咨询（73.68%，n = 28）。社区中对人工智能聊天机器人及其在医疗保健中的潜在作用的了解仍然很少。未来的研究应该继续探索ChatGPT作为健康人工智能聊天机器人的潜力，并提高其提供健康相关信息的准确性。
在线版本包含可在10.1007/s12070-025-05451-2获取的补充材料。
