Waheed Abdul, Yongyue Zhu, Waheed Salma, Hussain Shahbaz
School of Management, Jiangsu University, Zhenjiang, China.
School of Psychology, Shaanxi Normal University, Yanta District, Xi'an, China.
PLoS One. 2025 May 5;20(5):e0320601. doi: 10.1371/journal.pone.0320601. eCollection 2025.
This study aims to investigate the association between high-involvement work practices (HIWPs) and team creative performance (TCP) in Pakistan's hospitality industry. Moreover, the mediating role of team reflexivity (TR) and moderating role of work demand elements workload (WL) and physical work environment (PWE) have also been studied by introducing cognitive workload theory (CWT) in the TCP context. The data were collected from 408 hotel industry employees through a structured questionnaire. The data was analyzed using different statistical techniques including factor analysis, correlation and structure equation modeling, and slope analysis. Results indicate a successful moderation between HIWPs (power, information, and reward) and TR with WL and PWE. Moreover, the results of this study suggest that team reflexivity partly mediates the association between the HIWP and TCP. Results also provide evidence of cognitive workload theory in this study. Considering the results, it is mandatorily recommended to emphasize more on the work demand in the hotel industry. HIWPs should be promoted to increase TCP.
本研究旨在调查巴基斯坦酒店业中高参与度工作实践（HIWPs）与团队创新绩效（TCP）之间的关联。此外，通过在团队创新绩效背景下引入认知工作量理论（CWT），还研究了团队反思性（TR）的中介作用以及工作需求要素工作量（WL）和物理工作环境（PWE）的调节作用。通过结构化问卷从408名酒店业员工中收集数据。使用包括因子分析、相关性分析、结构方程建模和斜率分析在内的不同统计技术对数据进行分析。结果表明，HIWPs（权力、信息和奖励）与TR之间以及与WL和PWE之间存在成功的调节作用。此外，本研究结果表明，团队反思性部分中介了HIWP与TCP之间的关联。结果还为本研究中的认知工作量理论提供了证据。考虑到研究结果，强烈建议在酒店业中更多地强调工作需求。应推广HIWPs以提高TCP。
