Yarasir Ezgi, Bulut Irem
Department of Therapy and Rehabilitation, Vocational School of Health Services, Firat University, Elazig, Turkey.
Department of Public Health, Firat University Faculty of Medicine, Elazig, Turkey.
Nurs Open. 2025 May;12(5):e70214. doi: 10.1002/nop2.70214.
The aim of this study was to examine the socioeconomic characteristics of patients who are receiving home care in an eastern city of Turkey, assess how satisfied they are with these services and determines the factors affecting their level of satisfaction.
A quantitative descriptive and cross-sectional study design was used.
From July to August 2022, a sample of 306 patients who were receivers of home care services participated in the research. The study comprised of a 'Personal Information Form' and the 'Home Health Care Services Patient Experience Questionnaire' supplied by the Turkish Ministry of Health, Department of Quality, Accreditation, and Employee Rights. The questionnaire evaluates the degree of satisfaction with home care services. The statistical analysis was performed using the SPSS 22.0 software. A significance level of p < 0.05 was utilised to determine statistical significance.
Out of all the participants, 51.3% were female and the average age was 74.1 ± 14.4 years. An impressive 92.8% of participants expressed their satisfaction with the home care services provided by the Ministry of Health, considering it highly effective. The mean satisfaction score of the participants in home care was determined to be 4.7 ± 0.3. The study found that participants who had completed at least a high school education, were part of large families, had a high monthly income and perceived their health as poor reported significantly greater levels of satisfaction with home care services (p < 0.05).
The term patient satisfaction remains of significant importance in the professions of nursing and health services alike. The results of our study indicated that nearly all of the participants expressed that they were satisfied with their use of home care. Using regular satisfaction surveys is advised to determine the underlying reasons for dissatisfaction among patients who are unsatisfied with the service, and to conduct research with the goal of implementing improvements.
本研究旨在调查土耳其东部某城市接受居家护理患者的社会经济特征，评估他们对这些服务的满意度，并确定影响其满意度水平的因素。
采用定量描述性横断面研究设计。
2022年7月至8月，306名接受居家护理服务的患者参与了该研究。该研究包括一份由土耳其卫生部质量、认证和员工权利司提供的“个人信息表”和“居家医疗服务患者体验问卷”。该问卷评估对居家护理服务的满意度。使用SPSS 22.0软件进行统计分析。采用p < 0.05的显著性水平来确定统计学显著性。
在所有参与者中，51.3%为女性，平均年龄为74.1±14.4岁。令人印象深刻的是，92.8%的参与者对卫生部提供的居家护理服务表示满意，认为其非常有效。参与者对居家护理的平均满意度得分为4.7±0.3。研究发现，至少完成高中学历、来自大家庭、月收入高且自认为健康状况差的参与者对居家护理服务的满意度显著更高（p < 0.05）。
患者满意度在护理和医疗服务行业中仍然非常重要。我们的研究结果表明，几乎所有参与者都表示对使用居家护理感到满意。建议定期进行满意度调查，以确定对服务不满意的患者不满意的潜在原因，并开展旨在改进的研究。
