Huo Rongmian, Liu Feimin, Wu Li
School of Humanities and Foreign Languages, China Jiliang University, Hangzhou, China.
Faculty of Arts and Sciences, Beijing Normal University, Zhuhai, China.
Front Psychol. 2025 May 9;16:1518585. doi: 10.3389/fpsyg.2025.1518585. eCollection 2025.
The evolution of digital government is reshaping the dynamics of government-citizen interactions, fostering new modes of engagement, co-creation, and participatory governance. This study explores the impact of digital government, administrative burdens, and violation costs on public policy compliance, with a focus on public health emergencies. In Study 1, a survey of 697 participants from regions with different levels of digital government (high, medium, and low) was conducted. The findings indicate that perceptions of the usefulness, ease of use, and transparency of digital government systems are significant predictors of policy compliance, mediated by the administrative burden experienced by citizens. Additionally, digital literacy was found to moderate the relationship between administrative burden and compliance, highlighting the role of digital skills in public policy compliance. In Study 2, an experimental survey with 312 participants examined how violation costs influence the impact of digital government on policy compliance. Results show that violation costs significantly moderate this relationship, aligning with the theoretical framework of loss aversion. The findings offer insights into the boundary conditions under which digital government initiatives can effectively enhance policy compliance in the context of public health emergency, contributing to the broader discourse on governance and public policy implementation in digital contexts.
数字政府的演变正在重塑政府与公民互动的动态，催生新的参与模式、共同创造模式和参与式治理模式。本研究探讨数字政府、行政负担和违规成本对公共政策合规性的影响，重点关注突发公共卫生事件。在研究1中，对来自数字政府水平不同（高、中、低）地区的697名参与者进行了调查。研究结果表明，对数字政府系统的有用性、易用性和透明度的认知是政策合规性的重要预测因素，公民所经历的行政负担在其中起中介作用。此外，研究发现数字素养会调节行政负担与合规性之间的关系，凸显了数字技能在公共政策合规性方面的作用。在研究2中，对312名参与者进行了一项实验性调查，研究违规成本如何影响数字政府对政策合规性的影响。结果表明，违规成本显著调节了这种关系，这与损失厌恶的理论框架一致。这些研究结果为数字政府举措在突发公共卫生事件背景下有效提高政策合规性的边界条件提供了见解，有助于在数字背景下关于治理和公共政策实施的更广泛讨论。
