Rafiei Sima, Honary Mahsa, Mezes Barbara
Dept. Management Science, Lancaster University Management School, Lancaster, UK.
Department of Primary Care and Mental Health, University of Liverpool, Liverpool, UK.
BMC Public Health. 2025 May 31;25(1):2012. doi: 10.1186/s12889-025-23091-7.
BACKGROUND: The automation and effective communication provided by technological facilities allow service providers to deliver social wellbeing activities in a prompt and cost-effective manner. This study explored the perspectives of social prescribers, coordinators, and community providers on the potential of digital technology in social prescribing and the challenges to its implementation. METHODS: We conducted a qualitative study and held three Focus Group Discussion (FGD) sessions with a sample of 18 stakeholders in the Northwest of England, UK including social prescribing coordinators, social prescribers, and voluntary, community, faith, and social enterprise (VCFSE) sector providers to qualitatively explore the responses of different participant groups and reveal a wealth of deep insight around the study objective. A purposive sampling strategy was used to select information-rich participants, providing in-depth insights. Transcriptions were analysed through thematic analysis supported by Max QDA to identify common themes and ideas that were generated across the focus groups. RESULTS: Eight themes were identified regarding the potentials and challenges of digital social prescribing from the study participants' viewpoints. The main themes highlighting advantages include capacity and resource management, coordination and integration of support services, access and equity, and outcome evaluation. The challenges identified are digital illiteracy, awareness concerns, financial matters, and a lack of evidence. CONCLUSIONS: Our findings confirm that digital social prescribing offers significant potential to improve accessibility, time efficiency, and personalization in service delivery. However, they also underscore critical challenges, including technical barriers, financial constraints, and a lack of digital literacy among users and providers. Stakeholders emphasized that while digital SP can streamline referrals and enhance data sharing, its success depends on addressing inequalities in access to technology.
背景:技术设施所提供的自动化和有效沟通使服务提供者能够以迅速且具成本效益的方式开展社会福祉活动。本研究探讨了社会处方师、协调员和社区提供者对数字技术在社会处方中的潜力及其实施挑战的看法。 方法:我们进行了一项定性研究,并与英国英格兰西北部的18名利益相关者进行了三次焦点小组讨论(FGD),这些利益相关者包括社会处方协调员、社会处方师以及志愿、社区、宗教和社会企业(VCFSE)部门的提供者,以定性地探索不同参与者群体的反应,并围绕研究目标揭示丰富的深刻见解。采用目的抽样策略选择信息丰富的参与者,以提供深入见解。通过Max QDA支持的主题分析对转录内容进行分析,以识别焦点小组中产生的共同主题和观点。 结果:从研究参与者的观点来看,确定了关于数字社会处方的潜力和挑战的八个主题。突出优势的主要主题包括能力和资源管理、支持服务的协调与整合、获取与公平以及结果评估。所确定的挑战是数字文盲、意识问题、财务问题和缺乏证据。 结论:我们的研究结果证实,数字社会处方在提高服务可及性、时间效率和个性化方面具有巨大潜力。然而,这些结果也强调了关键挑战,包括技术障碍、财务限制以及用户和提供者缺乏数字素养。利益相关者强调,虽然数字社会处方可以简化转诊并加强数据共享,但其成功取决于解决技术获取方面的不平等问题。
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