Certification of a Family-Friendly Intensive Care Unit-Families Are Always Welcome!

Involving family members in the daily care of intensive care unit (ICU) patients can increase family satisfaction and improve ICU patient outcomes. The presence of families in the ICU is a quality indicator and key factor for the recovery of patients in the ICU. The German Society for Specialised Critical Care Nursing's project "Family-Friendly Intensive Care Unit" offers certifications to ICUs that implement flexible visiting hours and family-centred care practices. A customizable points-based system evaluates criteria such as educational offerings, architectural design and family involvement, thereby stimulating continuous quality improvement. This project might serve as a model for ICUs in other countries to implement holistic, evidence-based care that supports patients, their families and healthcare staff. Certification as a Family-Friendly ICU includes the following: (1) Patient-centred care: In the model "family-friendly ICU" families and significant others are acknowledged and respected as an important part of a patient's life. (2) Enhanced family support: Policies that prioritize the emotional and psychological needs of families foster a supportive environment during critical care. (3) Improved communication: Clear and compassionate communication protocols are established between healthcare providers and families and ensure involvement in decision-making. (4) Holistic care approach: integration of family-centred practices leads to better patient outcomes and satisfaction for both patients and families. (5) Staff training and well-being: training for staff on family engagement enhances their skills while supporting their emotional well-being in high-stress environments. (6) End-of-life care: family-centred care approach can facilitate care planning and decision-making during end-of-life situations.