评估患者对医护人员沟通的满意度：公立医院中的以患者为中心的护理、医院环境及患者信任。
Assessing patient satisfaction with practitioner communication: patient-centered care, hospital environment and patient trust in the public hospitals.
作者信息
Jameel Arif, Sahito Noman, Guo Wenjing, Khan Sania
机构信息
School of Business, Shandong Xiehe University, Jinan, China.
Architecture and City Design Department, College of Design and Built Environment, King Fahd University of Petroleum and Minerals, Dhahran, Saudi Arabia.
出版信息
Front Med (Lausanne). 2025 May 21;12:1544498. doi: 10.3389/fmed.2025.1544498. eCollection 2025.
INTRODUCTION
Patient satisfaction is increasingly an important concern in worldwide health policy. The purpose of this research is to identify the effect of practitioner-patient communication (PPC) and cleanliness on patient satisfaction (PS), as well as the mediating role of patient trust (PT).
METHODS
Data were obtained from 497 patients in public hospitals in Saudi Arabia. The data were analyzed using AMOS 25 and Structural equation modeling (SEM) techniques.
RESULTS
The results show that practitioner-patient communication and cleanliness positively impact patient satisfaction. Further, it reveals that patient trust mediates practitioner-patient communication, cleanliness, and patient satisfaction.
CONCLUSION
The findings may benefit research and healthcare policy formulators since they examined the patients' perspective of practitioner-patient communication, cleanliness, and satisfaction at Outpatient Departments of public hospitals. The study offers important insights for healthcare authorities to devise strategies to improve service delivery in public hospitals and ensure patient satisfaction.
引言
患者满意度在全球卫生政策中日益成为一个重要关注点。本研究的目的是确定医患沟通（PPC）和清洁程度对患者满意度（PS）的影响，以及患者信任（PT）的中介作用。
方法
数据来自沙特阿拉伯公立医院的497名患者。使用AMOS 25和结构方程建模（SEM）技术对数据进行分析。
结果
结果表明，医患沟通和清洁程度对患者满意度有积极影响。此外，研究还表明患者信任在医患沟通、清洁程度和患者满意度之间起中介作用。
结论
这些发现可能会使研究人员和医疗保健政策制定者受益，因为它们考察了公立医院门诊部患者对医患沟通、清洁程度和满意度的看法。该研究为医疗保健当局制定提高公立医院服务质量并确保患者满意度的策略提供了重要见解。
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